Hospitality Supervisor at Kenya Wildlife Service (KWS)

Job Grade “7” –

One (1) Post

KWSTI, Naivasha

Advert Ref: No. KWS/61/2020

Reporting to the Principal KWSTI, the job holder will be responsible for planning, coordinating, directing and controlling activities in catering, housekeeping, camping & game viewing, events, conference and customer care services while observing service standards and meeting financial targets for the organization.

Duties & Responsibilities

• Plan and oversee effective delivery of catering, housekeeping, camping & game viewing, events, conference and customer care services at the Institute.
• Supervise officers in charge of catering, housekeeping, customer care, camping & game viewing and conference bookings.
• Coordinate efficient and effective provision of conference facilities to clients.
• Oversee cost effective utilization of supplies in catering and housekeeping units.
• Plan and organize events at the Institute as well as provision of outside catering services.
• Ensure health and safety regulations are strictly observed.
• Facilitate linkages and benchmarking with hospitality institutions offering similar services.
• Maintain quality standards in the section in accordance with standard operating procedures.
• Appraise staff in the Hospitality Section.
• Perform any other duties that may be assigned by the Principal from time to time.

Job Requirements

• KCSE “C” Plain or equivalent.
• Bachelor’s degree in Hospitality or Institutional Management or its equivalent from a recognized institution.
• Minimum five (5) years working experience in hospitality industry three (3) of which must have been in a supervisory level in a related field.
• Relevant training in Public Relations/Customer Care will be an added advantage.
• Demonstrated leadership ability as reflected in work performance and results.