Hostess at Accor

Job Description

We are seeking a friendly and professional Hostess to join our team in Nairobi, Kenya. As the first point of contact for our guests, you will play a crucial role in creating a welcoming atmosphere and ensuring a positive dining experience.

• Greet and welcome guests in a warm and professional manner
• Manage reservations and seating arrangements efficiently
• Escort guests to their tables and provide menus
• Maintain an organized and clean reception area
• Coordinate with wait staff to ensure smooth service flow
• Handle customer inquiries and special requests promptly
• Assist in maintaining the overall appearance and cleanliness of the restaurant
• Manage waiting lists during peak hours
• Communicate effectively with kitchen and bar staff
• Promote special offers or menu items as directed by management
• Handle cash and credit card transactions when required
• Assist with coat check services if applicable

Qualifications

• High school diploma or equivalent
• Minimum of 2 years' experience in a similar role within the hospitality industry
• Fluency in English; knowledge of Swahili or other local languages is a plus
• Strong communication and interpersonal skills
• Excellent customer service orientation
• Basic knowledge of restaurant operations and dining etiquette
• Ability to work in a fast-paced environment
• Proficiency in handling reservations systems and point-of-sale software
• Well-groomed appearance and a positive attitude
• Flexibility to work various shifts, including evenings, weekends, and holidays
• Physical stamina to stand for extended periods
• Strong multitasking and organizational skills
• Ability to remain calm and professional under pressure