Hotel Operations Supervisor - Cysuites Apartment Hotel at Cytonn Investments

RESPONSIBILITIES

• Assist management with the supervision of all aspects of running the hotel, working with department heads, suppliers and stakeholders
• Supervise to ensure the hotel premises are in operative condition having met all safety regulations, health, legal and licensing requirements
• Attend and contribute to regular operations team meetings to discuss operational matters, sales targets, guest experience feedback, restaurant feedback and any staff issues
• Prepare, copy, and distribute reports to management as required.
• Supervise all hotel projects and liase with contractors for their timely completion.
• Work with departmental heads to investigate and handle complaints, disturbances, emergencies, etc. Anticipate potential problems by reviewing and monitoring operational issues, business flow and associate performance.
• Work with housekeeping to ensure all areas of the apartments are functioning to paramount standards (e.g. cleanliness, bathroom cleanliness, outdoor cleanliness and conditions and functionality)
• Supervise maintenance and ensure regular maintenance of all equipment in the Hotel and ensure they are in good working condition
• Coordinate with department managers when necessary to ensure optimal functioning of the hotel. Closely monitor departmental overheads/ expenditures and keep them within allowable cost margins
• Any other duties that may be assigned from time to time

REQUIREMENTS

• Degree or Diploma in Hospitality Management or any other related field.
• Minimum 3 years of relevant work experience
• Computer literacy and proficiency in use of the Hotel Information Management Systems and Revenue Management Systems desired.
• Excellent revenue management skills with experience of budgets, P&L's and forecasting.
• Must have exceptional communication skills.
• Must have excellent customer relations and people management skills.
• Must be able to work well under pressure and under minimum supervision.
• Must have conflict resolution skills to keep guests happy and to help guarantee their continued patronage

Closing Date:   July 18th, 2023