Latest Recruitment at Cytonn Investments

RESPONSIBILITIES

• Assist management with the supervision of all aspects of running the hotel, working with department heads, suppliers and stakeholders
• Supervise to ensure the hotel premises are in operative condition having met all safety regulations, health, legal and licensing requirements
• Attend and contribute to regular operations team meetings to discuss operational matters, sales targets, guest experience feedback, restaurant feedback and any staff issues
• Prepare, copy, and distribute reports to management as required.
• Supervise all hotel projects and liase with contractors for their timely completion.
• Work with departmental heads to investigate and handle complaints, disturbances, emergencies, etc. Anticipate potential problems by reviewing and monitoring operational issues, business flow and associate performance.
• Work with housekeeping to ensure all areas of the apartments are functioning to paramount standards (e.g. cleanliness, bathroom cleanliness, outdoor cleanliness and conditions and functionality)
• Supervise maintenance and ensure regular maintenance of all equipment in the Hotel and ensure they are in good working condition
• Coordinate with department managers when necessary to ensure optimal functioning of the hotel. Closely monitor departmental overheads/ expenditures and keep them within allowable cost margins
• Any other duties that may be assigned from time to time

REQUIREMENTS

• Degree or Diploma in Hospitality Management or any other related field.
• Minimum 3 years of relevant work experience
• Computer literacy and proficiency in use of the Hotel Information Management Systems and Revenue Management Systems desired.
• Excellent revenue management skills with experience of budgets, P&L's and forecasting.
• Must have exceptional communication skills.
• Must have excellent customer relations and people management skills.
• Must be able to work well under pressure and under minimum supervision.
• Must have conflict resolution skills to keep guests happy and to help guarantee their continued patronage

Closing Date:   July 18th, 2023

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RESPONSIBILITIES

• To be responsible for cash and its safekeeping
• To ensure that payment is made for services provided and recorded in the system for sale in the outlet
• To prepare cashier’s sales summary daily and tally it with system reading at the close of shifts
• To print and tally transaction list from credit card machines with physical check, and system reading.
• Responsible for reconciling daily sales with the system and physical receipts. Completing all administrative procedures concerning allocated tasks
• Supports a safe hotel by applying hotel regulations, and adhering to existing laws and regulations
• Prepare all appropriate period closing reports and entries
• Answer clients’ questions regarding billed items
• Inform clients about available modes of payments.
• Record totaled amounts, including expenses in hotels' database.
• Check bills to see if the correct amount has been displayed to be presented to clients
• Any other duties that may be assigned from time to time

REQUIREMENTS

• Diploma / certificate in Finanace or Accounting from recognized training institution
• Computer proficiency (MS office suite)
• At least 2 years in a similar role
• Be eloquent and capable of expressing themselves with ease and professionalism, and be fluent in both English and Swahili languages
• Able to work under minimum supervision
• Possess strong customer service skills
• High level of integrity and zero tolerance to theft

Closing Date:   July 19th, 2023