Housekeeping Intern at Accor

Job Description

We are seeking an enthusiastic and detail-oriented Housekeeping Intern to join our team in Nairobi, Kenya. This internship offers a unique opportunity to gain hands-on experience in the hospitality industry while contributing to the cleanliness and comfort of our guests' stay.

• Clean and maintain assigned areas according to established standards and procedures
• Ensure guest rooms and public spaces are properly stocked with necessary supplies
• Respond promptly to guest requests and inquiries
• Report any damages or malfunctions in rooms or hotel areas to the supervisor
• Assist in laundry services as needed (e.g., delivering linens, handling laundry orders)
• Collaborate with team members to ensure efficient operations
• Participate in training sessions to improve skills and knowledge
• Support other departments as required to enhance overall guest experience
• Maintain a clean and organized work environment
• Adhere to all safety and hygiene protocols

Qualifications

• Currently pursuing or recently completed studies in Hospitality, Tourism, or related field
• Basic knowledge of the hospitality industry
• Strong English communication skills, both verbal and written
• Ability to work independently and as part of a team
• Excellent attention to detail and organizational skills
• Physical stamina to perform cleaning tasks throughout the shift
• Basic understanding of cleaning techniques and products
• Time management skills and ability to prioritize tasks
• Positive attitude and eagerness to learn
• Flexibility to work various shifts, including weekends and holidays
• Customer-focused mindset with a commitment to providing excellent service
• Basic computer skills for logging and reporting tasks