Housekeeping Supervisor at Bible Translation and Literacy

Duties and Responsibilities:

• Manages the daily operations of the housekeeping department, including scheduling team members, assigning tasks, and ensuring adequate coverage.
• Ensures professional cleaning of guestrooms and all public areas to the highest standard and quality presentation.
• Identifies and reports any repair/maintenance-related issues for action by the maintenance department.
• Maintains high standards of safety, hygiene, and security and ensuring that all housekeeping team members adhere to safety and sanitation regulations, including proper handling and storage of cleaning chemicals.
• Manages inventory of cleaning supplies, linens, and amenities.
• Trains, motivates, and supports housekeeping team members to deliver excellent service.
• Ensures timely compilation and submission of the room status report to the front office.
• Manages guests requests and provides responses as necessary to ensure a high level of customer satisfaction at all times.
• Ensures the security of guest rooms and the privacy of guests.

Qualifications and Skills:

• A minimum of a Diploma in Housekeeping and Laundry from a reputable institution.
• Strong leadership, communication, and organization skills.
• Excellent people and guest relations skills.
• Minimum of three years proven working experience in star-rated establishments.
• Basic computer knowledge and use of Hotel Property Management System (PMS)
• Keenness to detail