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  • Posted: Feb 28, 2023
    Deadline: Not specified
  • Never pay for any CBT, test or assessment as part of any recruitment process. When in doubt, contact us

    The Fairmont Norfolk is a historic hotel in Nairobi, Kenya and is owned by the luxury hotel chain, Fairmont Hotels and Resorts. The hotel has 170 rooms, 4 restaurants, and consists of 5 main blocks, each ranging from 1 to 2 stories high. The hotel has a signature Tudor style of architecture that has been maintained since its original construction.
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    Housekeeping Supervisor

    As a Housekeeping Supervisor, you will bring your keen eye for detail and leadership skills to inspire your team towards turning moments into memories for our guests here at Fairmont Mount Kenya Safari Club.

    Take your career to a whole new level and submit your application for the housekeeping supervisor role.

    What's in it for you:

    • Be part of creating the historic story of rehabilitating and releasing of the rare Mountain Bongo that was heading towards extinction.
    • Working with a hotel rich in history and known for exemplary services while growing your career
    • Employee Benefit Card offering discounted rates in Accor


    • Learning programs through our Academies
    • Opportunity to develop your talent and grow within your property and across the world!
    • Ability to make a difference through our Corporate Social Responsibility Activities, like Planet 21.

    What will you be doing:

    • Lead and supervise the day-to-day operation of the department to ensure service standards are observed
    • Handle guest concerns and respond quickly, logging and notifying the areas of focus
    • Ensure Room Attendants are informed daily about priorities in their section
    • Work closely with the maintenance team to report necessary repairs and renewals
    • Ensure a clean and safe working environment, and actively participate in health and safety initiatives
    • Conduct daily briefings with staff at floor level. Manage and supervise all tasks of his/her team

    We invite you to lead our housekeeping team in providing a luxury guest experience, as well as work closely with the team to create a strong and lasting first impression for the hotel.

    Your experience and skills include:

    • Bachelors Degree in Hotel Management or Housekeeping Techniques
    • At least 2 years of relevant experience in a similar capacity preferable in a reputable luxurious international hotel
    • Good working knowledge of Opera & Microsoft Suite i.e. MS Excel, Word, & PowerPoint.
    • Ability to take on a physically demanding job
    • A commitment to delivering high levels of guest service and cleanliness
    • Strong interpersonal and problem-solving abilities
    • Ability to work well under pressure in a fast-paced environment
    • Ability to work cohesively and collaboratively as part of a team

    Method of Application

    Interested and qualified? Go to Fairmont Hotels & Resorts on to apply

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