HR & People Operations Manager at Ando

The HR & People Operations Manager will lead the People & Culture function at Ando, providing strategic direction and operational oversight during a critical phase of organisational scale.

This role is designed for someone who can think strategically while enabling execution, helping build strong HR foundations, scalable structures, and a high-performance culture across multiple markets.

Key Responsibilities

Strategic HR Leadership

• Act as a strategic partner to the CEO and leadership team on all people-related matters
• Drive organisational design, workforce planning, and role structuring
• Build and evolve a scalable People & Culture strategy aligned with business goals

HR Operations & Systems

• Oversee HR operations to ensure consistency, efficiency, and compliance
• Review and strengthen HR policies, frameworks, and internal controls
• Ensure effective execution of HR processes across locations

Talent & Workforce Planning

• Lead hiring strategy across functions in line with growth priorities
• Ensure recruitment aligns with long-term organisational design and capability needs
• Support building strong pipelines for critical roles

Leadership Advisory & Employee Relations

• Serve as a trusted advisor to leadership on team structure, performance, and people challenges
• Handle complex employee relations matters with maturity and fairness
• Ensure consistent, compliant, and well-documented decision-making

Performance Management & Culture

• Design and implement performance management frameworks and review cycles
• Drive initiatives to strengthen culture, accountability, and engagement
• Support leaders in building high-performing teams

Compliance & Governance

• Ensure full compliance with Kenyan labour laws and HR best practices
• Maintain strong governance across contracts, documentation, and policies
• Identify and mitigate people-related risks proactively

Qualifications & Experience

• Bachelor’s degree in Human Resource Management, Business Administration, or related field
• CHRP (Certified Human Resource Professional) certification is preferred
• Registered member of the Institute of Human Resource Management (IHRM)
• 3–5 years of HR experience, with at least 2 years in a supervisory or advisory role
• Experience in high-growth or scaling environments is strongly preferred