HRIS System Support Administrator at Save the Children

Role Purpose:

As a member of the global IT team and reporting into the Global HRIS Team Lead, the post-holder will be one of a team of System Administrators who will develop deep understanding of end-to-end system functionality of a new global Oracle Human Capital Management (HCM) Cloud solution, including Taleo and Oracle Recruitment Cloud. The post holder will work as part of a team providing level 1& 2 support to end users and HR super users around Oracle HCM Cloud and Taleo. He/she will also configure and validate system localizations for Save the Children Association within the applications, by gathering localisations.

EXPERIENCE AND SKILLS

Essential

• A keen interest in developing a career in IT/HRIS (human resources information systems)
• Experience in interacting with end users and other stakeholders (or equivalent experience with customer support)
• Experience of providing technical support of HR applications at any level
• Outstanding customer service orientation and follow-up skills
• Ability to work independently without direct supervision
• Ability to learn new web/collaborative systems and applications quickly
• Ability to work well under pressure
• Ability to quickly understand technology, system processes, and to communicate it to non-technical staff
• Ability to work in a geographically dispersed team
• Strong written communications skills, excellent teamwork and interpersonal skills
• Can-do attitude and proven track record of successful troubleshooting and problem solving

Desirable

• Understanding of Oracle HCM Cloud and Taleo
• Experience of supporting system reporting tools and data extracts
• Understanding of configuration workbook maintenance and change control
• Previous technical configuration and/or system support experience
• Administrator level knowledge of Jira

Closing: 29 Dec 2022