Human Resource Officer at Mabati Rolling Mills Limited (MRM)

The position is based in Nairobi.

Overall Purpose of the Position: Support HR Service Delivery and partner with other business functions to achieve operational excellence and business growth.

Specification

1. Employee Services:
   1. Establish and maintain employees services log
   2. Coordinate staff transport
   3. Process owner of all Employee Services-related processes and standard operating procedures and service level agreements (SLAs)
   4. Track outstanding issues/queries and ensure that they are resolved satisfactorily within targeted time periods
   5. Manage delivery of HR services according to agreed budget
   6. Provide timely information to support core HR processes.
2. HR Services Management:
   1. Ensure necessary support structures (systems and processes) are in place to carry out and deliver quality HR services
   2. Monitor process flows for quality and efficiency, and identify areas for process improvement
   3. Manage third party service vendors ensuring they meet agreed service levels and delivery within agreed cost, quality and time requirements.
   4. Focus on customer service and satisfaction when addressing queries and requests from all stakeholders and employees
   5. Keep abreast with latest HR practices and ensuring that these practices can be incorporated into the delivery model
   6. Actively contribute to HR initiatives and projects by providing support to the overall HR function in continuous improvement initiatives.
   7. HR Information System (Records Management and Time & Attendance):
   8. Support use of HR Information System including inputting data onto the system, generating relevant reports, attending to queries, liaising with payroll to resolve queries etc
   9. Independently process time and attendance data and resolve data discrepancies for payroll processing
   10. Ensure the accuracy and integrity of the automated time and attendance reports for payroll processing
   11. Review and verify employment records of new and current employees to ensure accurate determination and documentation of staff data in the system
   12. Respond to inquiries from managers, employees, and other stakeholders on a variety of Human Resources questions, referring more complex questions to the appropriate resource.
3. Database Administration:
   1. Coordinate printing and issuing of staff IDs
   2. Coordinate and ensure enrolment of new employees in HRIS
4. HR Analysis & Reporting:
   1. Prepare monthly HR reports with a detailed analysis to assist in management decisions
   2. Support with HR metrics and analytics to support internal and business focused HR reporting.

Requirements

1. At least a Bachelor’s Degree in Human Resource Management/ Business Management or an equivalent
2. Postgraduate qualification in HR/ CHRP or an equivalent
3. At least 3 years relevant working experience
4. IHRM Membership