Human Resources Manager, East Africa at GardaWorld

Job Outline

The HR Manager, East Africa, will support the business in the day-to-day running of the HR function across the East Africa region, in support of administration and management employees. Main responsibilities are to develop, document and implement HR processes, procedures, and tools to include:

Recruitment and Selection

• Working with senior leaders and the operations team, responsible for talent acquisition of management level personnel across the region, including job requisition, attraction, recruitment, and selection.
• Manage the on-boarding and induction processes, to include contracting and pre-employment screening (background checks) and aptitude assessments.
• Manage the off-boarding process.

Performance Management

• Responsible for the implementation of the annual and mid-year performance reviews.
• Manages end of probation period review.
• Responsible for implementation and management of performance improvement plans when required.

Employee Relations

• Recommends employee relations practices necessary to establish a positive employer-employee relationship and promote a high level of employee morale and motivation.
• Conducts investigations when employee complaints or concerns are brought forth, and ensures appropriate and consistent consequence management.
• Monitors and advises managers and supervisors in the progressive discipline system of the company.
• Reviews and guides management recommendations for employment terminations .
• Reviews employee appeals through the company complaint procedure and deals with HR related grievances.

Training and Development

• Identify training needs and create or procure professional development curriculum.
• Monitor and identify training programs to ensure that training objectives are met.

Compensation And Benefits

• Manages and implements the company compensation and benefits structure, pay policies, and oversees the variable pay systems within the company including bonuses and increases.
• Manages participation in at least one East Africa salary survey every 2 years
• Manage benchmarking process (currently Korn Ferry Hay) for measuring and managing remuneration levels
• Obtains cost-effective, employee serving benefits ; monitors national benefits environment for options and cost savings.
• Recommends changes in benefits offered, especially new benefits aimed at employee satisfaction and retention.

HRIS

• Management of the Human Resources sections of online systems and services, applicant tracking system, leave management and other company information systems, and intranet sites.
• Utilizes Human Resources Information Software (HRIS) to the company's recordkeeping and management advantage to include monthly reporting on turnover, absenteeism, exit data.

General

• Responsible for instructing finance of any payroll changes
• Implement and work with compliance matters.
• Development and implementation of HR policy including Employee Handbooks.
• Provide input on workforce and succession planning as well as plans business unit restructuring.
• Ensure regulatory compliance with legal requirements pertinent to the day-to-day management of employees; collaborate with the legal department when necessary.
• With the MD, East Africa and HRD, works to build an ethical, innovative, and committed culture in support of the company’s values, and to support employee satisfaction.

Accountability

• The HR Manager is accountable to the Director, HR for their responsibilities stated in this job description. These responsibilities will be monitored and managed through the mid-year and annual performance review and supported through the monitoring of their KPIs.

Authority

• As directed and delegated by the Director, HR.

Competencies

• Adhering to principles and values – Demonstrates courage and integrity
• Planning and organizing – Plans activities and projects well in advance and takes account of possible changing circumstances
• Supporting and Cooperating - Excellent written and verbal communication skills to convey complex messages across a wide-ranging audience, both internally and externally to clients – high level command of English is a pre-requisite.
• Leading and supervising – Motivates and empowers others. Relates well to people at all levels and be able to manage conflict.
• Deciding and initiating action – Takes responsibility for actions, projects and people which may involve touch choices or considered risk.
• Formulating strategies and concepts – Works strategically to realise organisational goals through talent management
• Adapting and Coping – Works productively under a high-pressure environment and keeps emotions under control during difficult situations

Experience

• Experience working in a fast-paced international organisation.
• Experience working across East Africa.
• University Degree in Human Resources Management.
• Professional HR accreditation essential.
• Industry experience desirable but not essential.
• Fluent in English, oral and written.
• 5-8 years’ HR management experience required.