ICT Administrator at Alternate Doors

Job Summary:

• The role is crucial to managing and optimizing the company IT infrastructure.

RESPONSIBILITIES:
Network and Systems Administration:

• Install, configure, and maintain network hardware and software, including routers, switches, firewalls, and servers.
• Monitor network performance and ensure system availability and reliability.
• Manage Windows/Linux servers and file sharing services.

User Support and Training:

• Provide first-level IT support to employees for hardware, software, and network issues.
• Train staff on new software applications and IT systems in liaison with the management
• Manage the setup of user accounts, permissions, and passwords.

Data Management and Security:

• Implement and manage backup solutions to ensure data integrity and disaster recovery.
• Monitor IT security across the organization and enforce company policies to protect against unauthorized access, viruses, and cyber threats.
• Regularly update antivirus software and ensure all security patches are applied.

Software and Hardware Management:

• Install, maintain, and upgrade business applications and software across multiple departments.
• Diagnose and troubleshoot hardware issues related to desktops, laptops, printers, and other IT-related equipment.
• Liaise with third-party vendors for purchasing hardware, software, and IT services.

Website and E-commerce Maintenance:

• Support and maintain the company’s website and e-commerce platforms.
• Ensure website uptime, content updates, and optimal performance.

Inventory and Asset Management:

• Maintain an updated inventory of all IT assets (hardware and software).
• Plan and budget for IT resources, upgrades, and technology advancements to align with business growth.

ERP Systems:

• Support the implementation and maintenance of the company’s ERP system.
• Collaborate with department heads to ensure seamless data flow and accurate reporting from the ERP system.

Project Management:

• Plan and execute IT projects aimed at improving operational efficiency.

QUALIFICATIONS:

• Bachelor’s degree in Information Technology or a related field.
• At least 5 years’ experience in Network administration or system administration
• Proficiency in operating systems (e.g., Windows, Linux) and server administration.
• Familiarity with network protocols and technologies.
• Strong troubleshooting and problem-solving skills.
• Knowledge of security best practices and protocols.
• Relevant certifications (e.g., Microsoft Certified Systems Administrator, CompTIA Server+) are a plus.
• High level of accuracy in implementing systems and handling company data.
• Experience with ERP systems
• In-depth knowledge of networks, databases, and system infrastructure.
• Anticipate and solve technical issues before they disrupt operations.
• Ability to collaborate with various departments and provide timely support.