ICT Assistant at KCA University (KCAU)

JOB OBJECTIVE

• The job holder will be responsible for providing technical support and assistance in the installation, maintenance, and troubleshooting of ICT systems, hardware, and software within KCAU. The ICT Assistant will ensure that users receive timely and effective support in classrooms, computer labs, computers and software inventory and contribute to the smooth operation of ICT services.

DUTIES AND RESPONSIBILITIES:

• Troubleshoot, analyse and repair problems of computer elements such as the desktop computers, laptops and various components/peripherals of an IT network.
• Initiate the procurement process for required ICT equipment through the provision of equipment specifications for different university sections/departments.
• Prepare reports on the conditions of ICT equipment within the university and submit them to the Director, ICT, for decision-making.
• Maintain computing systems (hardware, software and networks), data communication systems and preventive maintenance and repair of ICT equipment.
• Troubleshoot software and hardware compatibility issues and ensure all failed computer products and processes are identified and solved.
• Obtain, set up, and install computer software for ICT training laboratories to enable user to perform their activities effectively.
• Assist the ICT Trainers and Computer Technologists in carrying out various laboratory/workshop activities to support learning in the university.
• Install and configure the Enterprise Resource and Planning software system for university computers.
• Distribute procured ICT equipment to departments/campuses to ensure equitable and effective use of ICT resources.
• Manage ICT equipment inventory by updating the database regularly to identify any losses and recommend for upgrades.
• Manage and track user work tickets to ensure proper use of university resources and assets.
• Install and configure antivirus software and manage the antivirus server software to combat new viruses and protect university computers and information from any vulnerability.
• Carry out other duties and responsibilities as may be assigned by the supervisor.

QUALIFICATIONS AND EXPERIENCE

• Bachelor’s degree in ICT or a relevant field from an accredited/recognised institution.
• At least one (1) year of experience in the ICT field and six months of work experience from an institution of higher learning or a large commercial enterprise.
• Experience in managing, administration, setup, and installation of various examination systems.

OTHER SKILLS AND COMPETENCIES

• Good organisational and planning skills.
• Good interpersonal and communication skills.
• Reliability and resilience.
• Honesty and integrity.