ICT Assistant at Mabati Rolling Mills Limited (MRM)

Introduction    

To provide desktop maintenance support to all end users within the organization.

Specification    

• Perform on-site analysis, diagnosis, and resolution of desktop and other communication equipment problems for end-users, and recommend and implement corrective solutions, including off-site repair for remote users as neede
• Collaborate with system administrators to ensure efficient operation of the company’s desktop computing environment.
• Prepare tests and applications for monitoring desktop performance and provide performance statistics and reports.
• Develop and maintain an inventory of all monitors, keyboards, hard drives, modems, network cards, and other components and equipment.
• Accurately document instances of desktop equipment or component failure, repair, installation, and removal.
• Ensure the security of desktops, laptops, communication lines, and equipment; by carrying routine audits, analysis of logs, backups and identification of potential issues with IT infrastructure -1

Requirements    

Qualifications required:

• Minimum academic qualification: Bachelor’s Degree in Information Technology or any other related course from a recognized institution
• Professional Certification is an added advantage

Experience required:

• General work experience (years): Three (3) Years of relevant working Experience
• Specific to the position (level/discipline/years): 1 year
• Industry: Manufacturing

Key competencies and skills:

• Excellent Communication and interpersonal skills.
• Expert ICT skills
• Problem solving, with strong analytical skills
• Customer service skills
• Innovativeness and Creativeness
• A team player
• Project Management, Planning & organizing Skills