ICT Assistant at Micro Enterprises Support Programme Trust (MESPT)

Key Responsibilities

• Achieves and maintains a thorough knowledge and adherence to MESPT policies and procedures regarding ICT systems.
• Analyses business functional and non-functional requirements
• Validates and verifies business requirements and ensures that they map to real business needs and that they meet essential quality standards.
• Identifies and proactively fixes system issues through monitoring and early detection of potential issues.
• Reviews systems technical requirements specifications and System Use Cases with stakeholders and incorporates identified recommendations.
• Follows the required change management procedures.
• Ensures that new technical requirements for business systems are properly integrated with existing processes and systems.
• Perform User Acceptance testing of business systems.
• Support APIs implemented for applications integration.
• Analyses and documents existing business systems, business processes and business models and regularly reviews them to ensure continued relevance.
• Resolves reported system incidents/general user requests by providing technical guidance/assistance required.
• Analyses and documents identified risks likely to affect business systems, risk mitigating measures and prepares reports of findings to provide input to business systems acquisition strategies.
• Ensures that tasks assigned are resolved within internal standards.
• Carries out user demos for automated processes and change requests.
• Carries out user training and user support programmes.
• Business Systems integration.
• Design Business applications reports and data extraction queries.
• Configure and setup restoration and continuity measures and enforce measures to minimize business applications down time.
• Database backups and restores.
• Manage service accounts for various applications.
• Enhance software resilience by incorporating security by design principles.
• Train all new staff and re-train the existing users in usage of business applications.
• Maps and documents interfaces between legacy and new replacement systems to guide systems transition initiatives.
• Testing, installing, managing, and upgrading business systems.
• Developing, documenting, and improving the various processes and procedures for the business.
• Monitoring, Diagnosing, reporting, and fixing system errors

Any other duties as assigned by the supervisor from time to time.

Key Relationships

Internal

• Programme Managers
• Programme Officers
• Procurement Officer
• Finance Team
• Communication Officer
• Administration Officer
• HR Officer
• Credit & Business Development team

External

• Vendors
• Suppliers
• Consultants
• Service Providers

Knowledge, Experience & Skills

• At least four years’ experience as a business application support officer in a busy IT environment, preferably in non-governmental organizations or large private sector.
•  Good problem-solving skills and willingness to constantly renew required knowledge.
• Knowledge of software design and programming principles
• Previous experience as a business applications officer or similar role
• Knowledge of programming languages like SQL, java and .Net languages
• Experience working with sales force and Navision.
• Experience of backup and recovery of relational databases

Qualifications/Other Requirements

• Bachelor’s degree in computer science or any IT related field
• Sales force certifications (administrator and at least platform developer 1 etc.)
• Microsoft 365 Dynamics Navision certifications.
• Office 365, VMWARE and Windows Active directory management are added advantages.
• Proficiency in Microsoft Office applications (Word, Excel, PowerPoint, Outlook, Access,) and statistical related packages

Role Competencies

• Good communication and presentation skills, with outstanding reporting skills. 
• Decision-making and problem-solving skills.
• Ability to handle pressure and work with minimum supervision.
• A team player with the drive to improve performance.