ICT Assistant Officer at Eagle HR Consultants

Key Duties and Responsibilities

• Design, install, configure, and upgrade IT systems and servers to meet the organization’s needs.
• Operate and maintain system hardware and software, ensuring optimal performance and reliability.
• Administer and maintain network operating systems, ensuring system efficiency and security.
• Maintain, upgrade, and administer operating and desktop applications in accordance with approved procedures and policies.
• Provide timely technical support, troubleshoot issues, train users, document system procedures, and improve data flow and system reliability.
• Ensure that all end users receive prompt and satisfactory IT support services.
• Oversee the administration and upgrade of internet services to ensure optimal browsing experiences.
• Maintain, upgrade, and administer antivirus software to safeguard the organization’s network from viruses and other threats.
• Implement programs and policies to ensure the integrity and security of ICT systems.
• Design and implement efficient preventive maintenance schedules for servers and personal computer equipment.
• Maintain an up-to-date inventory of personal computer equipment, ensuring all hardware is accounted for.
• Research and recommend new IT solutions, upgrades, and developments to improve desktop support and system functionality.
• Prepare technical specifications and participate in evaluations for the procurement of software and hardware equipment.
• Undertake daily backup operations, perform routine system audits, and evaluate and modify systems performance to ensure data integrity and reliability.

Academic and Professional Qualifications

• Diploma in Information Technology (IT), Computer Science, or a related ICT qualification from a recognized institution.
• Professional Certifications in Design, Software System Architecture, Programming, Networking, or other related ICT fields are an added advantage.

Work Experience

• At least Five (5) years of experience as an ICT Assistant Officer in a relevant and fast-paced environment.