ICT Assistants - 6 Posts at Nairobi City Water and Sewerage Company Limited (NCWSC)

BROAD FUNCTION

• To provide ICT support services at the Region/Stations for all NCWSC ICT systems, applications and hardware. The person will install, administer, monitor and report on performance of all the ICT systems at the region/station. The person supports and cоordinates all ICT activities geared towards enhancing service delivery at the Region/Station.

DUTIES/RESPONSIBILITIES

• Provide first line support for enterprise systems, ICT hardware, networks, and communication systems to ensure reliable 24/7 service availability.
• Diagnose, troubleshoot, and resolve hardware, software, and network faults in a timely manner to minimize service interruptions.
• Monitor and maintain ICT systems and network infrastructure to achieve a minimum uptime of 99.99%.
• Implement and ensure compliance with ICT policies, standards, and operational procedures.
• Conduct regular and quarterly preventive maintenance on ICT equipment and systems within the assigned region or station.
• Maintain and update the ICT Asset Register to ensure accurate documentation, accountability, and lifecycle tracking of all ICT assets.
• Facilitate staff training and awareness programs to enhance ICT literacy, security awareness, and effective system utilization.
• Regularly patch and update all systems in line with the Company's patch-management and cybersecurity procedures.
• Monitor software licenses and usage to ensure compliance with vendor and Company licensing policies.
• Prepare periodic ICT performance and incident reports, highlighting trends, issues, and recommendations for improvement.
• Escalate unresolved technical problems to higher support levels while maintaining comprehensive incident records.
• Participate in ICT audits, inventory verifications, and compliance assessments within the region or station.

Academic & Professional Qualifications:

• Diploma or Bachelors degree in Computer Science, Information Technology, Information Systems, or a related field.