ICT Intern at Marie Stopes

Key Responsibilities
User Support

• Provide first line support to internal customers, assisting them with hardware, software, network and communications problems by phone, email, and desk side support
• Ensure all support calls and service requests are logged and administered using the appropriate service desk software and working to any agreed Service Level Agreement
• Ensure support calls are escalated to the appropriate member of the internal/external team (MSI or service provider), using the agreed escalation procedures
• Provide user support to staff in remote offices, making site visits when required
• Follow- up on user issues raised to ensure resolution and closure.
• Assist with the administration of staff joining, leaving, or moving within the organization in relation to the creation of user accounts, password creation, email accounts and security access

ICT Services, Systems, and Infrastructure

• Assist with the installation of new hardware & software as required for new users or network / systems upgrades
• Assist with the maintenance of the ICT asset register, ensuring all assets are accurately recorded in the
• register, and responsibility forms dully filled.
• Assist with the administration, maintenance and provision of the organizations mobile working and telephone services
• Assist with the creation and maintenance of all documentation relating ICT
• Services and procedures
• Assist with the testing of ICT equipment to differentiate operational devices from those that should be disposed.

Business Solutions

• Aid in planning and organizing of training sessions in sensitizing Staff within the organization
• Assist with and contribute to the ongoing administration and development of the ICT infrastructure
• Aid in the administration and verification of data backups
• Maintain a list of hardware issues on ICT equipment for liaison with service providers on resolution

Miscellaneous

• Contribute to team meetings and play an active role in the development of the service delivered by the team
• Comply with, and actively support, all the organizations policies and procedures, and those relating to the delivery of ICT services and information security
• Actively engage in personal development within the role, and to pursue appropriate qualifications/training as agreed
• Provide reasonable availability for any out of hours activities as required by the role

Qualifications:

• Have graduated with a Diploma or a bachelor’s degree or Diploma in Computer Science or related field
• He/she needs to have knowledge of Microsoft Office productivity tools, windows operating system,
• Knowledge of enterprise networking LAN, WAN designs and network monitoring systems

Skills:

• Strong verbal and written communication
• Excellent analytical and problem-solving skills
• Strong work Ethic and attention to detail
• Ability to adapt well in a multicultural environment
• The suitable candidate will demonstrate willingness and ability to learn, and experience end to end
• applications testing, training and remote / end user support.