ICT Manager at Echo Network Africa

KEY TASKS, DUTIES AND RESPONSIBILITIES

The ICT Manager is responsible for:

• Lead the development and support of ENAF’s information and communication technology systems to meet the organization's needs in an optimal and cost-effective manner.
• Oversee the management of the organization’s IT infrastructure, including servers, networks, databases, and telecommunications to ensure seamless communication and operations.
• Implement cybersecurity measures and best practices to protect the organization’s networks, data, and systems from cyber threats and unauthorized access.
• Prepare and manage the ICT budget, ensuring that projects and day-to-day operations are costeffective and are prudently managed.
• Oversee ICT equipment purchase, maintenance, use and disposal.
• Develop and implement internal ICT policies and procedures in line with local and global statutory requirements
• Ensure compliance with the relevant data protection regulations.
• Manage the contracts of external suppliers of information and communication technology equipment or services as required.
• Conduct performance appraisals of team members to ensure development of team members through performance feedback, recommending training where appropriate and coach and mentor individuals for growth.
• Identify all processes within ENAF that should be automated for maximum efficiency, enhanced revenue collection and efficient and effective service delivery.
• Continuously analyse the risks associated with ICT infrastructure and recommend products and controls to mitigate the risks.
• Prepare and present annual and monthly reports that aid management and board decision making.

ACADEMIC QUALIFICATIONS:

• Bachelor’s degree in Information Technology, Computer Science, or related field.
• Master’s degree is an added advantage.

EXPERIENCE & SKILLS

• 8 Years’ experience in IT, 2 of which should be in a management position.
• Must have Microsoft Certified IT Professional (MCITP), CCNP, CCIE, or equivalent.
• Proven knowledge and hands-on experience in software and hardware of IT equipment.
• Proficiency in SQL, backup solutions, and data recovery.
• Overseeing ERP, CRM, and other organizational systems.
• Managing ICT expenditures and ROI on technology investments.