ICT Manager at Sumac Microfinance Bank

JOB PURPOSE STATEMENT:

This position is responsible for leading the development and implementation of the Bank’s ICT strategy and providing the necessary information technology and communication support to facilitate the delivery of efficient, effective and digitally supported products and services to Sumac MFB customers by adapting the latest and most suitable banking technologies as well as continuously improving communication channels both internally and externally with all stakeholders.

KEY ACCOUNTABILITIES:

• Develop and implement an ICT strategy that supports the Bank’s overall strategy
• Manage information technology and communication systems to always ensure uninterrupted connectivity with zero downtimes.
• Continuously evaluate all ICT and electronic data operations for best practices in keeping with the practices within the financial services sector.
• Design, develop, implement and coordinate ICT systems, policies, procedures and internal SLAs and ensure adherence to the same within the Bank.
• Develop and implement an ICT Security policy 
• Ensure quick resolution of ICT problems within the system to always ensure business continuity and adherence to laid down internal SLAs.
• Manage all external ICT service providers to ensure timely and quality delivery of agreed-upon objectives in keeping with the supplier contracts and SLAs.
• Provide leadership to the ICT team by retaining, training, coaching, communicating job expectations and appraising their performance in order to develop a competent team and deliver on the ICT strategy of the Bank. 

QUALIFICATION AND EXPERIENCE REQUIREMENT:

• BSc. in Computer Science, ICT, MIS or similar field
• 6 years of work experience in a busy ICT environment preferably in a financial services institution, with 3 years in a similar leadership capacity
• Certification in Networking, Cyber Security, Microsoft Certified Systems Engineer and Programming. 
• Excellent knowledge of technical management, information analysis and computer hardware/software systems
• Expertise in data centre management and data governance
• Hands-on experience with computer networks, network administration and network installation
• Experience within a financial services institution will be an added advantage