ICT Officer at Amazon Fronts

JOB SUMMARY

The job holder will be reporting to the Operations Manager. He/She will ensure the ICT systems are at all times functional, efficient, and secure for the smooth running of all processes including:Server and Storage, LAN and WAN Networks, Operating Systems, Backup and security, Disaster Recovery

ROLES AND RESPONSIBILITIES

• Lead the development, implementation, and review of ICT Standard Operating Procedures.
• Identify vendors of software and hardware, negotiate and ensure the school only acquires what efficiently serves the school
• Ensure that all ICT hardware is running efficiently and is regularly maintained to reduce breakdowns.
• Together with users and management, identify areas of the school’s ICT systems that need to be improved, modified, or discarded to ensure the best outcomes.
• Support of printers and other networked peripherals.
• Establish backup facilities to ensure there is no loss of data in case of any incidences that compromise the school-based servers.
• Ensure the security of ICT infrastructure including hardware and software.
• Act as a champion of ICT leverage in the school by liaising with Departmental heads to automate all processes.
• Ensure there is an efficient ICT help desk to log and resolve all issues raised by users.
• Ensure training of all ICT users on how to handle and manage the ICT infrastructure both hardware and software.
• Manage the user rights of all staff to ensure staff only have rights that they need.
• Direct cabling, configuring, and installing computer hardware and computer networks and software for network and stand-alone.
• Perform network troubleshooting to isolate and diagnose common network problems.
• Train users on computer hardware, software, and other electronic office equipment

MINIMUM REQUIREMENTS

• Minimum of a Diploma or degree in an ICT-related course.
• Have a minimum of 4 years’ experience in a busy setting.
• Professional certification (e.g. MCSE, MCSD, CISCO).
• Excellent negotiation skills
• Excellent communication skills

KEY PERFORMANCE INDICATORS

• Turnaround time of support to users
• Software and Hardware downtime
• Security breaches on software and hardware
• Continuous training of users
• Innovation in the use of ICT for efficiency in the school