ICT Officer at Institute of Human Resource Management

Current Grade: IHRM/04

Department: Operations

Location / Work station: Headquarters with possible travels to other workstations

Reporting Relationships

Reports to: Head of Operation (Shared Services)

Job Purpose: The job holder will monitor and maintain the computer systems and networks of the Institute. Will also be responsible for installing and configuring computer systems, diagnosing hardware and software faults and solving technical and applications problems.

Key Responsibilities / Duties / Tasks

Operational Responsibilities / Tasks

1. The day-to-day management of the ICT organization of the Institute, as well as support and move forward the implementation of a proposed ERP system.
2. Contribute towards the timely preparation and implementation of departmental budget plans.
3. Ensure controls and processes for ICT are established which can be independently audited.
4. Ensure the timely preparation of reporting (monthly, quarterly, semi-annual, and annual) as related to all guiding documents.
5. Ensure coordination with the following Shared Service functions contained within the utility’s umbrella organization: Membership Services; Corporate Affairs; Finance; Administration; Human Resources; Audit; Legal and Compliance.
6. Identifying and acting on opportunities to improve and update software and systems.
7. Developing and implementing IT policy and best practice guides for the Institute
8. Designing training programs and workshops for staff.
9. Running and sharing regular operation system reports with senior staff.
10. Overseeing and determining timeframes for major IT projects including system updates, upgrades, migrations, and outages.
11. Designing, setting up and configuring complex switching environments and complex wireless networks that support secured access and the ability to support voice and video applications.
12. Configuring and setting up Cisco Firewalls, VPN Concentrators and Security appliances for access to vital mission critical applications.
13. Maintaining network security through proper configuration of VPN and Firewalls.
14. Setting up and maintaining the LAN and its associated components (switches, structured cabling, power provisioning etc.)
15. Assisting in the designing of multi-server environments including IP address schemes, DNS, WINS.
16. Providing technical assistance and support to internal staff, vendors, and partner agencies.
17. Maintaining both the wired & wireless network inclusive of performance, security, throughput, and upgrades.
18. Implementing network upgrades by developing, testing, evaluating, and installing enhancements.
19. Creating and maintaining comprehensive documentation for all implemented networks.
20. Implementing effective maintenance of all hardware inclusive of enterprise hardware such as servers, storage, switches, routers, and UPS’s.
21. Troubleshooting of network hardware and software applications, IP Phones and security systems to resolve operational issues and restore services.
22. Ensuring all work and changes to infrastructure components are performed in such a way as to minimize disruptions to existing ICT services.
23. Assisting in keeping track of the Institute’s infrastructure assets and ensuring that the infrastructure and data is always kept secure.
24. Ensuring technology is used, managed, and supported in accordance with the Institute’s standards, policies and procedures.
25. Any other relevant duties as may be assigned from time to time.

Job Competencies (Knowledge, Experience and Attributes / Skills)

Academic Qualifications

1. Bachelor’s degree in information technology, computer science, software engineering, or a related field.
2. Proven experience in managing IT infrastructure and services.
3. Experience with computer networks, network administration, and network installation.
4. Proficient in computer hardware, cabling installation and support, wireless technology applications and interface, and IT security.
5. Proficient in Microsoft Windows software, including Server, Office, and Exchange.

Professional Qualifications / Membership to professional bodies

1. Professional certification such as Certified Computer Network Professional (CCNP), CCNA, MCSE, MCSA, MCSD, Oracle Certified Database administrator OCDBA, Microsoft Certified databases Administrator MCDBA or their equivalent qualification from a recognized institution.
2. Member of an ICT professional body.
3. Meets the provision of chapter Six of the constitution

revious relevant work experience required

Minimum 3 years’ experience is required, Experience in ICT Project management is an added advantage; Extensive experience in hardware and software support and management.

Functional Skills

• Strong planning and organization skills
• Conflict resolution skills
• Public speaking
• Knowledge of Laws and regulations affecting ICT

Behavioural Competencies/ Attributes:

• Leadership and Organizational skills
• Ability to drive change and innovation
• Interpersonal skills
• Negotiating, facilitating and influencing skills
• High level of integrity

Notes: This post will be subject to background checks. A full statement of the main terms and conditions of employment will be supplied with any formal offer of employment. This job description does not form part of your contract of employment.