IT Change Configuration Management & Monitoring Officer at Equity Bank Kenya

• The IT Change Configuration Management & Monitoring Officer is responsible for day-to-day execution, coordination and administration of all change and release processes across the Group. The role ensures proper logging, categorization, documentation, compliance, scheduling, validation and communication of changes.
• It also supports release cycles by ensuring that deployment packages, release documentation and approvals are complete, accurate and compliant with Group Change & Release Management frameworks. This role acts as the operational engine of Change & Release Governance across all EGH subsidiaries.

Key Responsibilities

• Configuration Management (CMDB) Governance
• Support in Group-wide Configuration Management governance and ensure CMDB accuracy across all subsidiaries towards change governance process.
• Maintain configuration items (CIs), relationships, service maps and dependency models.
• Define and enforce CMDB data quality rules, standards, lifecycle controls and update processes.
• Govern CI onboarding, updates, retirement and auditing processes.
• Ensure CMDB is fully integrated with Change, Incident, Problem and Release Management.
• Perform periodic CMDB reconciliation against discovery tools, infrastructure inventories and application lists.
• Lead CMDB audits and ensure compliance with internal and regulatory expectations.
• Manage configuration baselines for critical systems (Core business systems, Digital Channels, Cybersecurity, Network).
• Monitoring & Automation Governance
• Lead monitoring automation strategy to improve visibility, alerting and proactive risk detection.
• Work with Infrastructure, Cloud, Network and Cybersecurity teams to automate monitoring of critical assets.
• Ensure reliability and completeness of monitoring dashboards and alerting mechanisms.
• Manage monitoring tool governance (e.g., SolarWinds, Logrythm, Dynatrace,etc.).
• Validate monitoring coverage for major changes, releases and new system deployments.
• Change Governance Integration
• Provide impact assessment insights using configuration dependencies and service maps.
• Ensure all changes update the CMDB appropriately and accurately.
• Validate that rollback plans and implementation plans reflect correct configuration relationships.
• Continuous Improvement & Risk Management
• Drive automation initiatives that enhance visibility, reduce manual errors and improve operational efficiency.
• Conduct configuration-related risk assessments and remediation tracking.
• Lead capability-building and training for configuration and monitoring automation practices.
• Work with vendors and partners to enhance CMDB, monitoring and automation tooling capabilities.
• Reporting & Stakeholder Management
• Produce CMDB data quality dashboards, monitoring automation scorecards and governance KPIs.
• Provide insights to Change Control Manager and IT Leadership on configuration risks and control gaps.
• Present CMDB and monitoring compliance updates in governance forums and audit engagements 

Key Technical Skills & leadership competencies 

Technical Competencies

• Strong expertise in ITIL v4 Configuration & Monitoring practices.
• Hands-on experience with CMDB, discovery tools and automation platforms.
• Knowledge of monitoring systems (SolarWinds, Logythrym , Dynatrace,etc.).
• Understanding of ITSM processes (Change, Incident, Problem, Release)
• Knowledge of dependency mapping, service topology and asset lifecycle management.
• Infrastructure, network and cloud architecture awareness.
• Leadership Competencies
• Attention to detail and commitment to accuracy.
• Strong analytical and problem-solving skills.
• Effective communication and stakeholder engagement.
• Ability to lead governance discussions and enforce standards.
• Continuous improvement mindset.

Experience requirements   

• 2-3 years in Configuration Management, Monitoring, IT Operations or Infrastructure Governance.
• Experience managing CMDB governance in enterprise environments.
• Background working with monitoring automation and discovery tools.
• Experience in regulated industries (banking preferred).

Academic qualifications and certifications  

• Must-Haves
• Bachelor’s Degree in IT, Computer Science, Information Systems or related field.
• ITIL v4 Certification.