ICT Officer at Naro Moru River Lodge

 Location: NARO MORU RIVER LODGE – Nyeri County; Naromoru Town

Reporting to: GENERAL MANAGER

Availability: IMMEDIATE (To commence in the Month of September)

Remuneration: Competitive Package (negotiable)

Job Summary:  

The ICT Officer is responsible for the day-to-day support of all IT systems, business systems, office systems, computer networks, telephony systems throughout the lodge.

They are additionally responsible for all Information Technology issues, products, and services at the Lodge. Provides user training and support of all property/site systems, network enhancements, hardware and software support. Also maintains inventory of all hardware products and software licenses, and reviews respective maintenance agreements.

Primary Duties and Responsibilities include: (Not limited to):

1. ·Responsible for smooth functioning and co-ordination of vendors for Guest Internet (Wi-Fi), various Office Management Systems , Point of Sale - POS, DSTV,CCTV, Telephony systems and other software vendors.
2. Responsible for overseeing and handling network configuration, Servers, Workstations, Networking equipment, PABX, email accounts, and also support for the underlying server/desktop infrastructure
3. ·Understand Network fundamentals, general network setup and device configuration.
4. ·Knowledge of network infrastructure, including Ethernet CAT5/6 cabling, wireless networks, network switches, WAN/LAN, domain controller, Active Directory, firewall and VPN applications.
5. Good knowledge of server hardware, Disk storage technology, I/O devices.
6. Extensive knowledge on Active Directory, Management and Implementations.
7. Monitors and maintains proper inventory of hardware and software license. 
8. Set-up of Anti-virus software and day to day support.
9. Performs and evaluates threats/Risk assessments of hotel ICT systems on a regular basis, to ensure their security/ access remains uncompromised from internal/ external attack.
10. Prepare & Implement Preventive Maintenance Schedule for all IT hardware & Software.
11. Identify, report and provide Root Cause Analysis on system problems, failures or user challenges and concerns associated with the use of personal computer equipment.
12. ·Maintains a system error / progress log book and deals with reported problems expeditiously.
13. Perform troubleshooting of hardware or software problems thereafter identifies and implements solutions. 
14. Skilled in usage of system level profiling and network monitoring tools to aid in application performance profiling (iostat, Nagios).
15. Scheduling system & hardware upgrades, security backups and Managing Disaster Recovery Process.
16. Spearheads all new ICT initiatives by providing well researched project proposals, technical strategy, cost quotations and expenditure budgets for approval by relevant officers.
17. ·Conducts IT Audit to ensure the information systems are safeguarding assets, maintaining data integrity, and operating effectively to achieve the organization's goals or objectives
18. Advices the management on new technology /advances in ICT that would be effective in lodge operations.
19. Prepares, implements and trains users on ICT SOPs & Procedures especially in regards to IT security.
20. Plans, develops & implements ICT budget by obtaining competitive prices from vendor suppliers to ensure cost effectiveness.
21. Prepares internal monthly departmental reports.
22. Ensures cleanliness of all data equipment and computer room.
23. Able to perform other IT or Systems related tasks assigned by the management.

Qualifications & Prerequisites

1. A Bachelors in Computer Science, MIS(Management Information Systems) or a relevant field from a recognized university
2. Network certification (CCNA is preferred)
3. A Microsoft certification is desirable
4. Have at least 1-2 years’ experience in a managerial role within the hotel industry
5. Extensive knowledge in ERP systems is highly required.
6. Experience in handling servers is a must.(Mail servers, application and database servers)
7. Knowledge of POS systems is required.
8. Proven experience in ICT project management.
9. · A warm personality, attentive and smartly presentable.
10. Committed to delivering high levels of customer service.
11. Ability to self- direct, plan, prioritize and execute assignments expediently and meet set deadlines