ICT Program Director at Ericsson

About this opportunity

The Information & Communication Technology (ICT) Program Director is responsible to drive large and sophisticated Professional Services engagements towards Ericsson’s customers. The candidate will also support the Key Account Manager (KAM) with extensive technical knowledge. By tackling both the Contract Fulfillment Responsible (CFR) and sometimes Customer Solution Responsible (CSR role), the ICT Program Director is the overall responsible for the Core team, especially for:

• The overall solution
• The overall cost estimation
• The delivery model (mix of on-shore, near-shore and off-shore resources)

Once the deal is won, the ICT Program Director is the head of the delivery, from opportunity phase until the complete fulfilment of the contract, ensuring the continuity from pre-sales to delivery, actively seeking to improve top and bottom lines with due consideration to customer happiness and Ericsson’s business objectives since these programs often have visible impact on the Business Unit and corporate results.

In wider and sophisticated projects, ICT Director will be the program lead for a team of ICT Managers for project sub streams.

What you will do

• Build a strong Customer Relationship at C-Level (IT, Engineering, Marketing, Finance etc.). Daily presence at customer site, becoming a sort of Ericsson “agent” at the customer premise to increase the customer’s trust in Ericsson as a system integrator.
• Guide up-sales opportunities!
• Mentor the team, to interact with them and to support them in their professional growth, and to identify and recognize talents!
• Support asset and organizational set-up and growth; a main contributor to the Professional Service culture growth, delivery methodology fine-tuning as well as harvesting the best practices from the programs driven.
• Need hands-on experience when it comes to projects delivery
• Need BSS, OSS, Core & Cloud proficiency
• Knowledge & experience of BSS, OSS, Core & Cloud
• Should have done management of +5MUSD projects complex projects in Telecommunications with multiple technologies
• PMP or Prince2 certification is Mandatory.
• Good understanding of Telco Standards & Telco Business.
• Automation experience and Devops and Agile certifications are plus

You will bring

• Entrepreneurial & Commercial Thinking
• Persuading & Influencing ability
• Relating & Networking skills
• Delivering Results & Meeting Customer Expectations
• Planning & Organizing skills
• Leading & Supervising abilities