ICT Supervisor at Medecins Sans Frontieres (MSF)

Tasks & Responsibilities:

• Monitoring, maintaining and following up on all Information Technology (IT) and Telecom equipment, tools and services in the mission in accordance with MSF standards, policies, protocols and procedures
• Supervising, implementing and improving data security protocols (data saving, firewall, User access right, backup, security for equipment and software, etc.) to ensure data security, availability, and immediate operational recovery and continuity in case of emergency
• Providing technical support and presenting MSF standards, policies, protocols and procedures to all users.
• Providing advanced technical support to logistics experts dealing with IT and Telecom systems. When needed, liaise with the Information Systems (IS)specialist and/or HQ technical referent for 2nd line support as well as with external providers, to ensure any incidents that cannot be solved at his/her level are appropriately escalated.
• Providing educational support (briefing, training and support, etc.) to all users
• Providing regular activity reports for the sites under this responsibility in accordance with MSF guidelines
• Participating in the establishment of the annual budget of the IT and Telecom families
• Updating and archiving all user and ICT (Information and Communications Technology) related documents due to changes in the IT and Telecom process
• Performing any other task, specifically to this area of specialty, as defined in the job description and according to the line manager

Qualifications & Requirements:

• Education Diploma /Degree in IT or any relevant qualification
• Experience Mandatory:1-2 years of proven experience in IT or technical functions
• Expertise the latest version of Microsoft Operating System and business applications (Office 365)
• Understanding in Server Management
• MSF experience is an added value
• Understanding of radio telecommunication concepts.
• Teaching and supporting skills Language
•  Fluent in English, Kiswahili Competencies
• Results and Quality Orientation
• Teamwork and Cooperation
• Behavioral Flexibility
• Commitment to MSF Participles
• Stress Management