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Aga Khan University Hospitals in Karachi, Pakistan and Nairobi, Kenya are private, not-for-profit institutions providing high quality health care. The Main Hospitals serve as the principal sites for clinical training for the University's Medical Colleges and Schools of Nursing and Midwifery in Pakistan and East Africa. Our Vision of Aga Khan University Ho...
Job Purpose:
Ensure that the end-user calls are timely attended to, efficiently resolved, escalated and/or closed. Multitask and provide helpdesk services, and ensure end-user calls are received, logged, assigned, followed-up and where necessary escalated to provide timely and reliable phone, physical and/or remote assistance on a wide range of user problems. Escalate calls promptly and ensure generation of Helpdesk operations Service Reports on a monthly basis or periodically as may be required by management for decision support.
Key responsibilities:
Qualifications and skills requirements:
Closing Date: 04/05/2023
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