ICT Support Manager at Farsight Africa Group

The ICT Manager will support Farsight Africa’s clients and operations by managing software, systems, and network infrastructure. This role includes maintaining and securing systems, troubleshooting technical issues, and ensuring the smooth operation of critical infrastructure. They will contribute to project planning, reporting, stakeholder engagement, and commercial development initiatives, while monitoring work schedules, budgets, and resources. The role requires strong technical expertise and a Bachelor’s degree in Computer Science, Computer Engineering, or a related IT field.

Scope of Work:

Software Installation and Maintenance:

• Install, configure, and maintain software.
• Implement updates, patches, and service packs on servers as needed.
• Deploy new application modules.
• System Troubleshooting and Maintenance:
• Troubleshoot issues and outages.
• Facilitate system hardware maintenance in conjunction with ICT contracted partners.
• Perform back-up operations and recovery.
• Implement security procedures to secure systems.
• Monitor system performance and address potential issues to ensure services are available.

Support Services:

• Provide support for the Tax Portal and Tax system as requested.
• Travel to remote locations for support and installation.
• Perform tax data conversion and migration services to the new system portal and back-end system.

Reporting responsibilities:

• Support commercial development efforts in ICT.
• Maintain and monitor work plans and schedules, including working hours, budgets, equipment, and expenditures.
• Use tools to monitor working hours, plans, and expenditure.
• Organize, attend, and participate in stakeholder meetings.
• Document and follow-up on important actions and decisions from meetings.
• Archive, maintain, and store all project documentation using relevant tools.
• Provide administrative support as needed.
• Perform any other tasks as assigned from time to time.

Qualifications and Skills:

• Bachelor of Science in Computer Science, Computer Engineering or other relevant IT related Course.
• CCNA, CISCO certification,
• ORACLE certification
• Veemware
• Microsoft cloud Certification
• 7+ years proven experience in ICT,
• Minimum 3 years experience as in network installation, configuration, and maintenance within the public sector.
• Knowledge of cybersecurity will be an added advantage
• Strong troubleshooting skills and ability to resolve system issues.
• Knowledge of security procedures and best practices.
• Experience in project management and reporting.
• Excellent communication and organizational skills.
• Ability to work independently and as part of a team.
• Willingness to travel to remote locations as required.
• Proficiency in using project management tools and software.