ICT Support Officer at CIC Insurance

PURPOSE:

• He/she will provide direct support to users by ensuring that all users’ access required IT services and maintain high service standards to improve productivity within the company.
• Responsible for being liaison between technical and non-technical people within the firm.

PRIMARY RESPONSIBILITIES:

• Receiving and responding to internal customer support requests via the ICT Service desk, ICT Hotline, emails and walk-in support.;
• Installation, configuration and ongoing usability tuning of desktop computers, peripherals equipment and software within established standards and guidelines;
• Trouble shooting and resolution of technical problems with operating systems;
• Installation and upgrades of Anti-virus, anti-malware and anti-spam as well as support;
• Preventive maintenance on hardware equipment and record keeping.
• Update and keep record of Incidents log and escalate to the relevant ICT staff and;
• Coordinates repairs of hardware with external service providers;
• Develop training materials to be used for training and orientation of staff on use of hardware, operating system and company telephones.

PERSON SPECIFICATIONS

Academic Qualifications

• Bachelor’s degree in an ICT related field

Professional Qualifications

• Certifications in any of the following: CCNA, ITIL, CompTIA

Experience

• Up to two (2) years’ relevant experience.

Skills and Attributes

• Excellent communication and presentation skills
• Problem solving skills
• Excellent interpersonal skills
• Computer literate in MS Office and other office applications