ICT Systems Administrator at Mount Kenya Academy

Qualifications

• At least a Master’s degree or its equivalent in computer science, information technology, information systems, or similar.
• 3 years’ experience in a similar position or at Grade 10 within MKU

or

• Bachelor’s degree in computer science, information technology, information systems, or similar.
• Applicable professional qualification, such as Microsoft, Cisco, SQL, MySQL, Oracle, C-Sharp, Python certification.
• At least five years’ experience in a similar role or at Grade 10 within MKU.
• Extensive experience with ICT systems, networks, and related technologies.
• Solid knowledge of best practices in ICT administration and system security.
• Exceptional leadership, organizational, and time management skills.
• Strong analytical and problem-solving skills.
• Excellent interpersonal and communication skills.

Key responsibilities also include

• Receives and records incident related information using a variety of tools, techniques and procedures.
• Work on building, configuring, and deploying SQL, MySQL and Oracle databases as required. Ability to manage multiple Database Servers, including administration, application configurations, upgrades, and system patching.
• Conducts analysis, gathers information (i.e. click steps, logs, screen shots), troubleshoots and resolves or recommends resolutions to moderately complex customer problems.
• Address customers’ needs and resolve problems within existing specifications and standards.
• Collaborate with teams as needed to resolve client issues and request enhancements for our products.
• Maintains customer relationships by handling their questions and concerns with speed and professionalism.
• Establishes priorities and communicates effectively with clients.
• Overcomes constraints to resolve client issues and meet established deadlines.
• Actively contributes to a knowledge base that improves the effectiveness of the team, and information available to our clients.
• Communicate with product teams on customer feedback and help develop longer-term improvement options.
• Acting as primary contact for assigned clients with respect to product company performance and operational processes