ICT Team Lead at RFH Healthcare

​​​​OVERALL RESPONSIBILITY

• The ICT Team Lead will oversee and manage the Information and Communication Technology (ICT) operations across the hospital network, ensuring the smooth functioning of all IT systems and services. The successful candidate will lead a team of IT professionals, develop strategic technology plans, implement IT infrastructure projects, and ensure the security and efficiency of hospital systems. The ICT Team Lead will work closely with hospital management to ensure technology supports organizational goals and enhances overall operational performance.

KEY RESPONSIBILITIES

• Lead and supervise the ICT team, providing guidance and support for daily operations and technical projects.
• Oversee the management, maintenance, and security of all hospital IT infrastructure, including networks, servers, and databases.
• Develop and implement IT strategies, policies, and best practices across the hospital chain to ensure high availability, data integrity, and security of information systems.
• Collaborate with other departments to identify and address IT needs, ensuring technology is aligned with hospital operations and clinical requirements.
• Ensure all hospital IT systems comply with relevant health care regulations and security standards.
• Manage and support hospital-wide software systems and applications, troubleshooting issues and ensuring system optimization.
• Lead the implementation of new technologies and IT projects, ensuring on-time and within-budget completion. Monitor and analyze system performance, identifying and addressing any potential issues or areas for improvement.
• Manage relationships with external vendors and service providers to ensure optimal service delivery and cost-effectiveness.
• Provide training and mentorship to junior ICT staff, fostering professional development within the team.

REQUIREMENTS

• Bachelor's degree in Information Technology, Computer Science, or a related field.
• Professional certifications in IT management (eg, ITIL, PMP, Cisco, Microsoft) are highly desirable.
• At least 5 years of experience in ICT management, with at least 2 years in a leadership role, preferably in the healthcare or hospital sector.
• Strong knowledge of hospital IT systems, software, and healthcare regulations (HIPAA, data security, etc.).
• Proven experience in project management, network administration, and IT infrastructure management.
• Excellent leadership, organizational, and problem-solving skills.
• Strong communication skills, with the ability to work effectively with both technical and non-technical stakeholders.
• Ability to manage multiple priorities and work under pressure.
• A proactive, strategic thinker who can implement technology solutions to meet the hospital's operational goals.