Current Jobs at RFH Healthcare

​​Overview

• The officer will be responsible for providing Professional Dental Treatment and Hygiene to prevent denta decay by examining, treating, cleaning patients' teeth and providing education to patients on how to care effectively for their teeth and gums, and the effects of diet on oral health.

Skills And Education

• Diploma in Community Oral Health.
• Membership with a recognized professional body.
• At least 2 years work experience in a busy Dental clinic.

Key Roles And Responsibilties:

• Examine patients' teeth and mouth.
• Assess dental condition and needs of patients using patient screening and monitoring procedures.  Analyse x-rays and evaluate dental needs as necessary including medical history review and dental charting.
• Take, develop and mount radiographs as well as trace radiographs required for corrective treatment. Undertake general treatment and care for teeth and tissue problems using specified equipment and tools and established dental hygienist procedures.
• Clean teeth using brushes, and polishers to remove plaque and stains ensuring that sterile conditions are maintained.
•  Fill in cavities, rebuild broken teeth, replace missing teeth, and remove unnecessary or severely damaged teeth.
• Treat and help to prevent gum disease.
• Provide instruction on dental care and write prescriptions for patients.
• Make impressions of patients' teeth for study casts.
• Document patient dental history and/or chief complaints and/or observations.
• Document lab procedures and ensure follow up on results.
• Supervise staff and clinic processes.
• Recommend and ensure cost effective buying of equipment and supplies and maintain proper book keeping of the same.
• Keep up-to-date with new developments within the profession maintaining patient dental records.
• Gross Salary: Ksh. 75,000

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​​​​OVERALL RESPONSIBILITY

• The ICT Team Lead will oversee and manage the Information and Communication Technology (ICT) operations across the hospital network, ensuring the smooth functioning of all IT systems and services. The successful candidate will lead a team of IT professionals, develop strategic technology plans, implement IT infrastructure projects, and ensure the security and efficiency of hospital systems. The ICT Team Lead will work closely with hospital management to ensure technology supports organizational goals and enhances overall operational performance.

KEY RESPONSIBILITIES

• Lead and supervise the ICT team, providing guidance and support for daily operations and technical projects.
• Oversee the management, maintenance, and security of all hospital IT infrastructure, including networks, servers, and databases.
• Develop and implement IT strategies, policies, and best practices across the hospital chain to ensure high availability, data integrity, and security of information systems.
• Collaborate with other departments to identify and address IT needs, ensuring technology is aligned with hospital operations and clinical requirements.
• Ensure all hospital IT systems comply with relevant health care regulations and security standards.
• Manage and support hospital-wide software systems and applications, troubleshooting issues and ensuring system optimization.
• Lead the implementation of new technologies and IT projects, ensuring on-time and within-budget completion. Monitor and analyze system performance, identifying and addressing any potential issues or areas for improvement.
• Manage relationships with external vendors and service providers to ensure optimal service delivery and cost-effectiveness.
• Provide training and mentorship to junior ICT staff, fostering professional development within the team.

REQUIREMENTS

• Bachelor's degree in Information Technology, Computer Science, or a related field.
• Professional certifications in IT management (eg, ITIL, PMP, Cisco, Microsoft) are highly desirable.
• At least 5 years of experience in ICT management, with at least 2 years in a leadership role, preferably in the healthcare or hospital sector.
• Strong knowledge of hospital IT systems, software, and healthcare regulations (HIPAA, data security, etc.).
• Proven experience in project management, network administration, and IT infrastructure management.
• Excellent leadership, organizational, and problem-solving skills.
• Strong communication skills, with the ability to work effectively with both technical and non-technical stakeholders.
• Ability to manage multiple priorities and work under pressure.
• A proactive, strategic thinker who can implement technology solutions to meet the hospital's operational goals.

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​​​​​Overview

• The job holder will be responsible for customer service and administrative support at the front desk.

Skills And Education

• Must have a diploma in Business Studies/Health Records or related field
• Proven experience as front desk representative, agent or relevant position preferably in a hospital set up.
• Familiarity with slide, mtiba, defimis, LCT, maki, britam micro and office machines eg. fax, printer.
• Knowledge of office management and basic bookkeeping
• Excellent knowledge of MS Office (especially Excel and Word)
• Strong communication and people skills
• Good organizational and multi-tasking abilities Problem-solving skillsCustomer service orientation

Key Roles And Responsibilties:

• Receiving and greeting clients/patients and setting a positive Hospital atmosphere.
• Collect Information from patient and verify the mode of payment.
• Register patients in the HMIS system/Insurance portals using the LD Insurance card and fill all fields as required.
• Confirm the eligibility to render services on credit arrangement basis using the systems and mode of identification as required by the Insurance.
• If the patient is cash paying, ensure the correct services and amounts are billed before generating a receipt. Communicate and Schedule patients' appointments.
• Ensure relevant claim forms have been filled and photocopying of required documents including ID coples and Insurance cards.
• Send pre-authorizations according to the terms of the insurance and follow-up for approval.
• Ensuring that the required services (Consultation, Lab tests, diagnostic and investigative tests) have been raised in the system pending finalization of the bill.
• Finalizing of invoices after services have been rendered to the patients and ensuring that the claim forms have been filled by both the doctor and the patient
• If it's a smart card, ensure that the right information have been captured on the smart system (EDI).
• Generate and print the smart reports and attach to the invoices where necessary
• If on SLADE/MTIBA/DEFMIS/NHIF/LIASON or other E-claim platform ensure the invoices have been submitted accordingly and closed before the patient leaves the facility.
• At the close of business ensure all the invoice have been closed and finalized in the HMIS.
• Scan and save invoices in the shared drive.
• Submit the invoices to the claims department on daily basis after counter checking and rectificationif necessary Daily reconciliation with the accounts department on co-payments and cash collections.
• Perform customer service and other administrative duties at front desk