Implant M/F at AGL- Africa Global Logistics

Mission Description

• To act as the on-site representative of the company at the customer's premises, ensuring seamless coordination of logistics operations, maintaining strong customer relationships, and driving operational efficiency and service excellence.

Operations Coordination

• Manage day-to-day logistics activities at the customer site for the Sea Export of their products
• Coordinate with transporters, Delmonte warehouse teams& Operations teams, and AGL internal departments to ensure timely execution.
• Monitor shipment status and ensure adherence to agreed timelines and service levels.
• Handle documentation for outbound shipments, customs clearance, and compliance where applicable.

Customer Interface

• Act as the primary point of contact between the customer and the AGL.
• Understand customer requirements and ensure alignment with operational execution.
• Provide regular updates on shipment status, delays, and exceptions.
• Address customer queries, complaints, and service issues promptly.

Exception Handling & Problem Solving

• Identify operational issues and initiate corrective actions.
• Escalate critical issues to management in a timely manner.
• Work closely with stakeholders to resolve delays and service failures

Compliance & Process Adherence

• Ensure all operations comply with regulatory requirements.
• Follow internal SOPs and maintain documentation for audits.
• Support continuous improvement initiatives in processes and efficiency.

Reporting

• Prepare daily/weekly/monthly operational reports.
• Track KPIs such as delivery timelines, turnaround time, and service levels.
• Highlight risks, bottlenecks, and improvement opportunities.

Profile

• Bachelor's degree in Logistics, Supply Chain, Business Administration, or related field.
• Experience in customer-facing or implant roles is an advantage.
• Knowledge of customs procedures and regulatory requirements (preferred)
• 2 Years in logistics, freight forwarding, and supply chain operations