Implementation Consultant (PEO & US Payroll) at Solvo Global

About the Role

• We are seeking an experienced Implementation Consultant to lead the onboarding and implementation process for new PEO clients. This role serves as the primary point of contact throughout implementation, ensuring a smooth transition, accurate system configuration, and a positive client experience.
• The ideal candidate has experience with US payroll, client onboarding, and implementation projects, along with strong communication and organizational skills.

Key Responsibilities

Client Implementation & Onboarding

• Manage end-to-end implementations for new PEO clients.
• Gather client requirements and configure solutions accordingly.
• Serve as the primary client contact during implementation.
• Deliver training sessions to support successful system adoption.
• Troubleshoot and resolve implementation-related issues.

Operations & Administrative Support

• Prepare onboarding and client welcome calls.
• Review and validate employee import files for accuracy.
• Perform basic PrismHR setup, including departments, worksites, and divisions.
• Update and maintain client tasks in Client Space.
• Coordinate implementation meetings with internal teams and clients.
• Generate transition communications and required reports.

Collaboration & Process Improvement

• Partner with Sales, Client Relations, Payroll, and Operations teams.
• Stay informed on industry trends, payroll regulations, and best practices.
• Identify opportunities to improve implementation processes and efficiency.

Requirements

Required Experience

• Minimum 2 years of experience in Client Implementation, Client Onboarding, HR Operations, or related fields.
• Client-facing experience required.
• US Payroll experience required.
• Experience working with multiple stakeholders and cross-functional teams.

Required Skills

• Strong analytical and problem-solving abilities.
• Excellent attention to detail.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong organizational and time management skills.
• Excellent verbal and written communication skills in English and Spanish.

Preferred Qualifications

• Experience in a PEO environment.
• Experience using PrismHR.
• Experience with employee data management and reporting.

Technical Skills

• PEO solution configuration
• PrismHR setup and reporting
• Employee data validation
• Client Space or case management systems
• Microsoft Office Suite

Soft Skills

• Client relationship management
• Communication and presentation skills
• Problem-solving and analytical thinking
• Accountability and professionalism
• Teamwork and collaboration
• Multitasking and organization