Careers at Solvo Global

About the Role

• We are looking for a motivated and results-driven Call Center Sales Representative to join our team in Nairobi. The ideal candidate will have a strong sales mindset, excellent communication skills, and a passion for delivering exceptional customer service while meeting sales targets.
• As a key member of our team, you will engage with customers, promote membership programs, overcome objections, and drive sales through effective communication and relationship-building.

Key Responsibilities

• Provide excellent customer service to retain existing customers and attract new ones.
• Maintain phone availability for at least 82% of the shift.
• Present and demonstrate the value of membership programs, providing up to three rebuttals when appropriate.
• Control and direct calls effectively while interpreting customer needs.
• Promote and sell services and products to customers.
• Handle approximately 4 calls per hour (around 40 calls per day).
• Overcome objections and successfully close sales opportunities.
• Upsell products, services, and membership programs.
• Accurately use order management systems, phone systems, and promotional offers.
• Meet individual and team performance goals.

Requirements

• Minimum 1 year of experience in Call Center Sales.
• Advanced English level (C1) is required.
• Strong sales, negotiation, and closing skills.
• Ability to handle objections confidently and professionally.
• Excellent verbal communication and interpersonal skills.
• Customer-focused mindset with a positive attitude.
• Ability to multitask and work in a fast-paced environment.
• Comfortable working rotating shifts, including weekends and overnight schedules.

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About the Role

• We are seeking an experienced Implementation Consultant to lead the onboarding and implementation process for new PEO clients. This role serves as the primary point of contact throughout implementation, ensuring a smooth transition, accurate system configuration, and a positive client experience.
• The ideal candidate has experience with US payroll, client onboarding, and implementation projects, along with strong communication and organizational skills.

Key Responsibilities

Client Implementation & Onboarding

• Manage end-to-end implementations for new PEO clients.
• Gather client requirements and configure solutions accordingly.
• Serve as the primary client contact during implementation.
• Deliver training sessions to support successful system adoption.
• Troubleshoot and resolve implementation-related issues.

Operations & Administrative Support

• Prepare onboarding and client welcome calls.
• Review and validate employee import files for accuracy.
• Perform basic PrismHR setup, including departments, worksites, and divisions.
• Update and maintain client tasks in Client Space.
• Coordinate implementation meetings with internal teams and clients.
• Generate transition communications and required reports.

Collaboration & Process Improvement

• Partner with Sales, Client Relations, Payroll, and Operations teams.
• Stay informed on industry trends, payroll regulations, and best practices.
• Identify opportunities to improve implementation processes and efficiency.

Requirements

Required Experience

• Minimum 2 years of experience in Client Implementation, Client Onboarding, HR Operations, or related fields.
• Client-facing experience required.
• US Payroll experience required.
• Experience working with multiple stakeholders and cross-functional teams.

Required Skills

• Strong analytical and problem-solving abilities.
• Excellent attention to detail.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong organizational and time management skills.
• Excellent verbal and written communication skills in English and Spanish.

Preferred Qualifications

• Experience in a PEO environment.
• Experience using PrismHR.
• Experience with employee data management and reporting.

Technical Skills

• PEO solution configuration
• PrismHR setup and reporting
• Employee data validation
• Client Space or case management systems
• Microsoft Office Suite

Soft Skills

• Client relationship management
• Communication and presentation skills
• Problem-solving and analytical thinking
• Accountability and professionalism
• Teamwork and collaboration
• Multitasking and organization

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Remote | Kenya

Monday to Friday | 12 PM - 8 PM CST

Advanced English (C1)

Must Have:

• 3+ years of recruitment experience.
• Experience recruiting for Telecom, Fiber Optics, Utility Construction, Construction, Skilled Trades, HDD/Directional Drilling, or Field Operations roles.
• Strong sourcing skills (LinkedIn, Indeed, Boolean Search, passive candidates, competitor mapping).
• Experience managing ATS, recruiting pipelines, and candidate trackers.
• Experience working directly with hiring managers and clients.
• Advanced English (C1).

Preferred Background:Candidates with experience recruiting for telecom infrastructure, fiber deployment, utility contractors, network installation, or similar companies.

Not a Fit: Recruiters with experience focused only on Software Engineering, Corporate IT, SaaS, FinTech, or HealthTech positions.