Implementation Engineer Intern at ABNO Softwares International

The key function of this position is to support clients by understanding their challenges and offering timely solutions to ensure the products are optimally used while maintaining a cordial relationship with the clients.

Roles & Responsibilities

• Receive, log and offer timely solutions to issues/challenges from clients.
• Analyze and make recommendations on the solutions to issues/challenges raised by the clients
• Recommend business process improvements in line with the products and customer journey as per interactions with the clients.
• Use the product knowledge to offer solutions to challenges raised.
• Troubleshoot and diagnose System, network, hardware or software issues and offer solutions to clients within the shortest time.
• Participate in configuration and testing of the solutions derived from challenges raised by clients.
• Assess clients' training needs, escalate and advise the department in compliance with the standard operating procedures set out.
• Conduct periodic system audits of the Modules that the clients have acquired.
• Identify areas of improvement in the implementation stages and advice the implementation team on the same.
• Updating daily issue log as a means of tracking client service progress & provision on the PMIS.
• Communicate and advise the Technical Account Managers on customer needs based on customer interactions/requests.

Knowledge, skills, and experience required

1. Bachelor’s degree in IT, Computer Science, BBIT, or related field.
2. A commitment to excellent customer service.
3. Self-driven and result oriented
4. Mastery of presentation and good communication skills for delivering information to clients at all times.
5. Superb interpersonal skills, including the ability to quickly build rapport with customers.
6. Good problem-solving skills.
7. Able to work comfortably in a fast-paced environment