Travel & Tours Consultant at ATL Global Business

• Our Client is a leading inbound destination management company in Africa, operating across key African destinations, with offices in Kenya, Tanzania, Uganda, Botswana, Namibia, and South Africa. The company is renowned for delivering personalized travel solutions and exceptional products, including private guided tours, FIT arrangements, group travel experiences, and MICE services.
• With a dedicated team of experienced travel consultants, Our Client focuses on building strong, human-centered business partnerships, supported by robust systems and efficient processes. They offer expert insights into unique tour and safari destinations while ensuring competitive pricing and high-quality service standards.
• Our Client also provides exciting career opportunities for skilled and enthusiastic professionals who are eager to make a meaningful impact and grow their careers in a fast-paced, supportive, and dynamic work environment.

Job Brief

• Our Client is seeking a customer-focused and commercially aware Travel & Tours Consultant to deliver seamless business and leisure travel solutions. As the first point of contact, you will provide expert travel advice, manage end-to-end bookings, and ensure high service standards while driving revenue through value-added services.

Key Responsibilities

• Advise clients on destinations, travel options, pricing, regulations, and documentation, tailoring solutions to individual preferences and budgets.
• Plan, book, and manage flight itineraries, accommodation, and related travel services from enquiry to completion.
• Support visa facilitation and provide guidance on health and travel compliance requirements.
• Issue tickets across multiple airlines using GDS platforms in line with industry standards.
• Promote and package outbound tour products while upselling ancillary services such as transfers, insurance, and excursions.
• Manage payments, maintain accurate booking and client records, and ensure compliance with internal policies.
• Resolve client queries, complaints, and travel disruptions professionally and efficiently.
• Achieve assigned sales targets and prepare operational and sales reports as required.

Qualifications & Skills

• Proven experience as a Travel Consultant; tour operations and personal travel experience are an added advantage.
• Diploma in Travel & Tourism or a related business field.
• GDS certification (IATA preferred); strong working knowledge of travel booking systems and e-travel platforms (Tourplan is an added advantage).
• Strong destination knowledge (domestic and international) across varied traveler profiles.
• Excellent sales, negotiation, communication, and customer service skills.
• Ability to multitask, work under pressure, and manage multiple client requirements.