TransPerfect is the world's largest provider of language services and technology solutions for global business. From offices in over 90 cities on six continents, TransPerfect offers a full range of services in 170+ languages to clients worldwide. More than 4,000 global organizations employ TransPerfect's GlobalLink Product Suite to simplify the management of multilingual content.
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We are seeking a motivated Onsite Moderator to join our team. As our Onsite Moderator you will be working out of our office in Nairobi, Kenya, assisting and guiding participants for our Study. You will work directly with participants to ensure the proper execution of study requirements.
This is an exciting opportunity to be part of an innovative project to improve Artificial Intelligence technology.
Work Summary
Moderators will work directly with participants to ensure the proper execution of study requirements. The primary responsibility is to moderate user sessions and provide updates to the other members of the production team, as well as troubleshoot any technical issues. We are looking for people with excellent communication skills, diligent, detail-oriented, and who can work independently. The successful candidate is a team player who thrives in a fast-paced work environment with experience in customer service.
Work Responsibilities
Understand project provided documentation to assist participants
Interact with participant(s) and lead them through data collection projects
Acknowledge and resolve participants’ issues, escalate unsolved issues
Capture data for the assigned project aiming to reach the targeted daily goal
Use client tools to label/tag data
Convey session details to the Project Manager and Production team
Communicate and coordinate with the project team
Interact with various hardware & software
Qualifications
Experience working in customer support
Ability to maintain a positive and professional attitude towards participants
Integrity and strong work ethic
A quick thinker with creative problem-solving skills
Proactive decision maker
Goal driven and objective mindset, high attention to detail
Report creation, monitoring and updating
Clear communication skills
Team player
Requirements
Idiomatic fluency in Swahili
Must be fluent in English (Higher Conversational/B1-B2)
Must have technical knowledge and be comfortable with new technologies
Availability for the whole duration of the project (10-12 weeks from the beginning of the project)
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