Information and Communications Technology (ICT) officer at St John Ambulance

JOB RESPONSIBILITIES

•  Install and configure computer hardware operating systems and applications.
•  Assist employees in resolving IT-related problems promptly.
•  Implement and enforce data security protocols and measures to protect sensitive information.
•  Manage all system and application passwords, permissions and other credentials.
•  Provide technical support for software and hardware, including office telephones, mobile phones and support with live events and online classes.
•  Test and evaluate new technologies while supporting the roll-out of new applications.
•  Ensure systems are secured from external threats like hacking, virus attacks, physical damage and ensure restricted access to server rooms.
•  Web hosting management and other related activities
•  Conduct regular backups and ensure data recovery processes are in place.
•  Monitor and maintain computer systems and networks.
•  Troubleshoot system and network problems, diagnosing and solving hardware or software faults.
•  Support administration and upgrades of the overall ICT infrastructure according to organizational needs, technical needs, and best practices.
•  Manage the ICT inventory.
•  Identify possible risks associated with electronic data in accordance to the data protection regulations
•  Provide security awareness briefings to the teams on a regular basis.
•  Develop and implement all IT policies; review and update IT policies and procedures, ensuring compliance with industry standards, and promote awareness to employees on IT policies and security best practices.
•  Configure the Local Area Network and ensure Internet connectivity.
•  Repair ICT equipment and related accessories.
•  Conduct electrical safety checks on computer equipment.
•  Any other duties related to this position allocated by supervisor or any person in authority.

QUALIFICATIONS

•  Bachelor's degree / Diploma in Information Technology, Computer Science, or a related field.
•  Certifications: MCSE, CCNA or any other relevant certification
•  Minimum of 3 years proven experience in IT support and system administration
•  Familiarity with cybersecurity practices and data protection regulations.
•  Strong competency in Networking.
•  Familiarity with software platforms including Microsoft 365 (e.g., Power BI) Azure Cloud.
•  Strong Communication skills.
•  Project management skills.
•  Ability to work under intense conditions.
•  Strategic decision-making skills.
•  Problem solving skills.