Information, Communication and Technology Officer at Gusii Water and Sanitation Company Limited (GWASCO)

HR/003/08/2023

Job Purpose

• Provide support to all staff on organization supported applications by troubleshooting ICT related problems, diagnosing issues and taking appropriate action.

Duties & Responsibilities

•  Ensure all servers and computers join active directory and they have the right group policies before joining organization’s network.
•  Install, configure, monitor and maintain all servers /computer systems i.e., operating systems, anti-virus software, productivity software (Microsoft Office), enterprise resource planning system, and any other ICT systems
•  Ensure data of all computer systems are backed up both onsite and offsite and they are kept updated and optimally configured with latest software patches and database updates
•  Ensure availability and access to email and Internet for all users
•  Provide first line software and hardware support to users as well as service & maintenance of ICT equipment
•  Participate in reviewing, formulating and implementing the ICT Policy for the organization
•  Participate in identification and prioritization of ICT needs for the organization
•  Provide technical and operational advice, and coordinate the procurement and implementation of IT projects when the need arises
•  Carry out or organize for ICT training for users where required
•  Manage the company’s systems, websites and professional and social network portals
•  Oversee ICT use and security audits and ensure addressing of all issues raised after each audit.

Qualifications & Experience

•  Bachelor’s Degree or Diploma in Information Technology or a related field
•  At least 3 years’ experience in a similar position in a fast-paced organization
•  Certification in relevant computer applications will be a distinct advantage
•  Experience in both computer hardware & software systems.
•  Advanced practical computer skills including MS Office and ERP systems
•  Ability to multitask
•  Keen attention to detail

Direct Reports

•  ICT Assistant