Information Communication and Technology Officer at Kenya National Commission on Human Rights (KNCHR)

Job purpose

This position is responsible for supporting the implementation of the Commission’s ICT strategy for provision of information communication and technology services in the Commission.

Key Responsibilities:

• Assist in monitoring ICT service desk delivery issues to ensure quick resolution of user related incidents enhancing customer service delivery.
• Assist in undertaking the day to day management of the information technology platforms to facilitate the efficient delivery of customer service and processing all transactions
• Assist in maintaining and update the organizational ICT systems across the Commission to retain current information.
• Assist in monitoring the Wide Area Network and the Local Area Network and ensure optimum output performance within the Commission to enable smooth internet and network connectivity.
• Assist in ensuring the smooth running of all ICT systems including web applications, email system, firewall and spam filter.
• Support roll out of new applications and hardware as well as maintenance of inventory for the organization’s IT hardware and software both at the main offices and in regional offices
• Participate in timely preparation of the ICT department budgets, work plans and reports

Skills, Experience and Minimum Qualifications

• Bachelor’s Degree in Computer Science, Information Technology, Business Information Technology or any relevant field from a recognized institution.
• At least 1 year of relevant service in a comparable position from a reputable organization.
• Professional Certification in Cisco Certified Network Associate (CCNA)
• Good knowledge of Information Technology Infrastructure Library (ITIL)
• Good knowledge of Active Directory Services and management.
• Good knowledge of software development tools and maintenance practices.
• Good knowledge of relational database management
• Excellent organizational and problem solving skills
• Meet the requirements of Chapter Six of the Constitution of Kenya