Information Communication Technology (ICT) Officer - 2 Posts at Sigalagala National Polytechnic

Job Summary:

• Reporting to the ICT Manager, the officer will be responsible for the implementation and testing of computer programs, conducting system analysis, and configuring the local area network (LAN) and wide area network (WAN) for the Polytechnic.
• Additional responsibilities include providing user support for ERP implementation, performing systems administration, managing the website, and conducting data backups.

Job Description:

• Install, configure, and maintain hardware and software components of the ICT infrastructure, including servers, networks, and peripherals
• Monitor system performance and troubleshoot issues, ensuring timely resolution and minimal downtime
• Implement and maintain security measures to protect the ICT systems and data from unauthorized access, malware, and other threats
• Manage user accounts, permissions, and access rights, ensuring compliance with security policies and procedures
• Conduct regular backups and disaster recovery procedures to safeguard critical data and systems
• Provide technical support and assistance to end users, resolving hardware and software issues and answering technical queries
• Provide institutional ERP support to staff
• Periodic update of Institutional Website
• Periodic maintenance of institutional CCTV system
• Conduct daily audits of the institutional ICT systems to identify and resolve any issues ensuring optimal performance, security, and compliance with established protocol

Job Specifications:

• Possess a Higher Diploma in Computer Science, Information Technology, or a closely related field such as Software Engineering, Cybersecurity, Data Science, Network Engineering, or Artificial Intelligence, from a recognized institution
• A Bachelor's Degree in the above-mentioned fields of study from a recognized institution will be an added advantage
• Certification in computer maintenance and repair/network administration/programming will be an added advantage
• Knowledge and Experience working with ABNO ERP systems is highly desirable
• Knowledge of computer hardware, software, and networking
• Should be a team player
• At least three (3) years’ experience as a system administrator/network administrator in an equivalent position preferably in an educational institution and demonstrated outstanding professional competence

Personal Attributes:

• Strong Communication Skills – The ability to clearly explain technical concepts to non-technical users, as well as listen and understand their needs and concerns
• Problem-Solving Skills – A natural aptitude for diagnosing issues and finding effective solutions quickly and efficiently
• Attention to Detail – Meticulousness in managing systems, data, and documentation to avoid errors and ensure accuracy
• Adaptability – The capacity to adapt to new technologies and methodologies and to handle changing requirements or unexpected issues
• Customer Service Orientation – A focus on providing excellent support and service to users and stakeholders, ensuring their satisfaction and trust
• Teamwork and Collaboration – The ability to work well within a team, sharing knowledge, and contributing to group efforts
• Time Management – Efficiently managing time and tasks, prioritizing workload, and meeting deadlines
• Ethical Judgment and Integrity – Maintaining high ethical standards, particularly in handling sensitive information and adhering to organizational policies
• Patience and Perseverance – Remaining calm and composed under pressure, and persistently working through challenges
• Proactive Attitude – Taking initiative to anticipate issues, improve systems, and suggest innovative

Note:

• Successful candidates for all positions shall be required to produce statutory clearance certificates from EACC, KRA, HELB, and DCI.