Information Systems Specialist at Medecins Sans Frontieres (MSF)

Tasks & Responsibilities Accountabilities

• Monitoring, maintaining and following up on all Information Technology (IT), Radio and Telecom equipment, tools and services in the mission, in accordance with MSF standards, policies, protocols and procedures, as well as actual and future needs.
• Adapting and ensuring compliance of general IT, Radio and Telecom policies, guidelines, and documents to meet mission’s specific needs, as well as ensuring their implementation to enable the development of the mission in perfect working conditions upon validation from the Logistics Coordinator.
• Preparing and collaborating in the establishment of the annual budget of the IT, Radio and Telecom families. Providing her/his technical expertise in the local purchase process. Preparing all technical content related to national tenders for IT, Radio and Telecom deployment and participating in the selection.
• Supervising, implementing and improving data security protocols (data saving, firewall, user access right, backup, equipment and software security, etc.) to ensure data security, availability, and immediate operational recovery and continuity in case of emergency [in case ICT (Information and Communications Technology) Supervisor(s) is/are not present in the project/mission];
• Providing technical support and presenting MSF standards, policies, protocols and procedures to all users. Providing advanced technical support to logistics experts dealing with IT, Radio and Telecom systems.
• Providing educational support (briefing, training and support, etc.) to all users. Providing advanced educational support (briefing, training and support, etc.) to logistics experts dealing with IT, Radio and Telecom systems.
• Following up, participating in regular reports at coordination level in accordance with MSF guidelines and reporting on the work’s progress and on all IT, Radio and Telecom technical aspects of the work. Updating and archiving all user and ICT related documentation due to changes in the IT, Radio and Telecom infrastructures.
• Performing any other tasks specific to her/his area of specialty, as defined in her/his job description and according to the line manager.
• On need basis, the ITComm Specialist will be the GIS technical referent for the use of the Geo MSF platform, which includes briefing on the MSF Mapper, the Elixir Portail, the understanding of the existing catalogue.

Additional Accountabilities

• Digital Solutions Systems Administration
• Data Protection, Confidentiality and Ethics
• Data Quality & Reporting
• Capacity Building and Technical Support
• Management and knowledge sharing
• Representation and networking
• Organizational structures Qualifications & Requirements: Education
• Essential university Degree in a computer related field. Certification in network or server administration would be an asset.

Experience

• Preferably 5 years of proven experience in IT or technical functions
• + At least 2 years of experience in information management within humanitarian or protection programmes or IT management Languages
• Fluent English (written and spoken) & Swahili / IT: Microsoft office tools Knowledge
• Expertise in latest version of Microsoft Operating System and business applications (Office365 environment). Understanding & use of SharePoint is an added advantage.
• Understanding of Server Management (latest version of Microsoft Operating System,
• Active Directory) and virtualization (Hyper-V)
• Good knowledge in Network Administration (LAN, VLAN, network policies and protocols)
• Knowledge and understanding of File server administration.
• Knowledge and understanding of Fortinet equipment is an added advantage.
• Good knowledge of point to point and point multipoint network architecture.
• Good knowledge of computer hardware and maintenance processes, IT security, best practices and IT service management tools ITSM)
• Good understanding knowledge of radio telecommunication concept (HF, VHF, GSM, Satellite)
• Facilitation, Training and supporting skills

Competencies

• Results and Quality Orientation
• Teamwork and Cooperation
• Behavioural Flexibility
• Commitment to MSF Principles
• Stress Management