Information Technology Assistant at HIAS Refugee Trust of Kenya

Reports to: IT Officer

Grade: 5

Duration: 1 year with possibility of renewal subject to availability of funding and performance

Introduction

HIAS seeks to recruit an IT Assistant. The IT Assistant will support the Information Technology (IT) Officer in systems and users, install computer systems and software, and maintain computer networks, networks infrastructure and connectivity and to ensure no service disruption. Provide training to staff and new technology users as required and ensure enhanced and capacity build of all staff in IT related components and policies.

Main Duties and Responsibilities:

1. Support the IT Officer in provision of IT support, training, and orientation for staff and new technology users.
2. Provide support in troubleshooting and repair, where IT equipment and networks malfunction as well as regular maintenance of IT equipment and networks.
3. Walk staff through solutions to solve problems and direct questions to supervisors or specialists when necessary.
4. Follow scripts to provide effective and well-tested support in relation to hardware failure or software deployment or installation.
5. Install, configure, and deploy appropriate software and functions according to specification and knowledge in office 365, Microsoft Azure and AD
6. Maintain Local Networks, Network infrastructure, PABX systems and Closed-Circuit Cameras in ways that optimize performance.
7. Work with team(s) of installation, network, security, and support specialists as needed
8. Follow emergency plans for equipment, power, or security failures when necessary and protects data and security.
9. Document daily tasks, training, and support sessions to inform the department and organization better regarding IT support needs.
10. Assists with maintaining information security through controlled hardware or software installation and staff education.
11. Maintain records of IT hardware and software inventory
12. Support the IT officer in developing and monitoring of IT project budget accordingly.
13. Advance knowledge of current technology and support solutions by attending workshops and continuing education courses as well as staying updated regarding new technology through industry trend.

Qualification and Experience

1. Bachelor's Degree in Computer Science, Business Information Technology, or a Related field,
2. Certification as IT Technician will be an advantage (i.e., CompTIA A+, Microsoft Certified IT Professional, or ITIL)
3. 1-2 years’ experience working as IT Assistant or Technician is desirable.

Skills and Competence

1. Outstanding organizational and time-management skills.
2. In depth understanding of diverse computer systems and networks.
3. Good knowledge of internet security and data privacy principles.
4. Knowledge of Software and Hardware, Decision Making, Problem Solving, Critical Thinking, Written and Verbal Communication, Interpersonal Communication.
5. In depth understanding of diverse cultural environment
6. Understanding with ability to use Collaboration tools and Networking kits.
7. Attention to Detail, Ability to Work Under Pressure and a team, Ability to Meet Goals, Patience.
8. Ability to understand Service Level Agreements and Information Technology related contracts.
9. Knowledge of Accountability to Affected Populations (AAP)