Infrastructure Officer at Prime Bank Kenya

Job purpose:

To support, maintain and optimize the organization’s IT infrastructure, including servers, networks, storage and related systems, ensuring high availability, security, performance and minimal downtime in support of business operations.

Key responsibilities:

Managing inventory for IT Equipment’s

• Assign and attach unique asset tags to newly procured equipment and upload on asset manager
• Monitoring Stock level of commonly used items (UPS, UPS batteries, Computers, keyboards, mice, &Avaya IP Phones
• Schedule regular preventive maintenance for AC and UPS in Data Center, Delta Hub, Doctors Plaza Parklands, HQ Stabilizer and Prepaid card Evolis printers
• Managing AMC renewals/updating the necessary documentations for Sai Office, Ellen Powers, Power Controls, Universal Engineering and Complete Identity Solutions ltd
• Managing Hardware repairs and replacements, coordinating with vendors as necessary
• Asset disposal: Following the proper protocol for disposing of outdated or broken equipment, including wiping data and recycling or selling old hardware
• IT Inventory Management & reconciliation

Desktop Support: 

• Providing technical support to end users for hardware, software and peripheral issues
• Installation, configuration and updating of Operating systems, applications and software on desktops, laptop computers.
• Support /coordination with vendors for any issues related to Rate boards at the branches.
• Upgrading existing hardware and software’s
• User support and training
• Network low-level connectivity issues support
• Set up new users’ accounts and profiles and deal with password issues

Office 365:

• Providing support to users with email log in issues
• Guiding users in setting up multi-factor authentication issues

Biometric system: 

• Enrolling new employees /users
• Providing support and training for new biometric system users

CDSC Software:

• New User setup/installation/configuration of the CDSC software on the machines.
• End user application support for Custody department/Accounts

Ameyo Call Centre:

• Support the call center team (Card Center)

Avaya IP Phones:

• Allocation to new users/Maintaining Avaya IP inventory.
• Assist users with IP phone set up and log in
• Troubleshoot connectivity issues
• Providing ongoing support for IP Phone users

Patch Management:

• Performing routine system updates, Patching for to HQ & Branch machines and Local admin machines via WIFI (KEPPS and SYBRIN machines)
• Ensuring all patches are deployed within patch policy periods

Convene:

• Support with installation and set-up of the convene app for the respective users
• Troubleshoot application and set up issues

Manage Engine: Duties and Responsibilities

• Monitor and manage application performance
• Engage vendors for technical support
• Oversee application version updates
• Collaborate with my IT- Infra seniors to diagnose and resolve the application related issues.
• Patch management to ensure all systems are up to date

Bank assurance: Duties and Responsibilities

• Installation of the application set up
• End user support on application errors

Job Experience/Qualifications:

• Bachelor’s degree in Information Technology, Computer Science, Electrical/Electronic Engineering or related field
• 2-4 years experience in IT infrastructure support, network administration or systems administration
• Professional certifications such as CCNA, Microsoft Certified (MCSA/MCSE), CompTIA Network, VMare certifications or ITIL Foundation are an added advantage
• Exposure to cloud platforms and hybrid environments is an added advantage

Skills & Competencies:

• Understanding of cloud infrastructure (eg Azure, AWS) is an added advantage
• Basic networking knowledge (LAN/WAN, TCP/IP, routing, switching)
• Knowledge of IT service management frameworks
• Familiarity with firewall and endpoint security solutions