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At Maisha Meds, we believe all patients have a right to appropriate and effective healthcare. Across sub-Saharan Africa, private sector pharmacies play a major role in providing primary care, yet they remain largely separate from and unrecognized by the health system, lacking the technology, data, and support to make the highest quality healthcare widely acc...
About the Role
The role has three primary responsibilities:
Systems design and development: Working directly with the COO, you will integrate new models and programs into the operations team to improve operational efficiency. Possible work streams include:
- Directly mapping out and developing new operations systems, with an eye towards usability and simplicity while generating robust data to support existing program improvements
- Supporting training and iteration on new systems, thus setting them up for success
- Conducting research, testing and incorporating new tech solutions that can further streamline attaining key performance indicators by the operations team
Small-scale operational R&D and field trials: Design small scale trials to test new models, analyze trial data, and report findings to evaluate whether to roll out models across Maisha Meds network. These may include:
- Gathering information and conducting needfinding for ideas that can improve impact, scale, or operational efficiency
- Running small-scale tests to evaluate new operational ideas and synthesizing the results through memos and presentations
- Working with the wider operations team to incorporate successful trials into overall programs at scale
Performance management and communication/coordination across operations teams: You will work directly with the COO to design ways to assess the performance of team members and programs. This could include:
- Building systems to organically assess performance of individual team members
- Conducting research on best-practices for performance management and how to incorporate into compensation and communications structures for the team
- Working with the COO to develop communications materials, agendas, and intervals and ensure stellar communication across all teams related to what is working or not
Qualifications
We are seeking exceptional professionals with 1-4+ years of work experience. We are looking for candidates that will help take our organization to the next level of impact and scale. Candidates who fit the following criteria are strongly encouraged to apply:
- 1+ years of experience building operational systems and/or testing out digital solutions to be used to improve operational efficiency
- Growth mindset and enthusiasm for learning, feedback and continuous improvement
- Humility and personal stability. We are looking for passionate professionals that combine strong leadership skills with good humor, patience, and a humble approach to service
- Collaborative team player who can engage teams across the organization to meet strategic objectives
- Ability to roll up one’s sleeves and directly move projects forward
- Strong data skills; strong Excel skills a plus
- Top performing undergraduate background
- Excellent written and verbal communication skills
- East African national
We would prefer to have you based in Nairobi, with regular travel to our main office in Kisumu
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