Insurance Sales Agent- Nairobi at Fantom Group

Role Overview

• We are a licensed Insurance Agency offering a wide range of insurance covers from multiple underwriters. We are seeking professional and results-driven Insurance Sales Agents to recruit, advise, onboard, and support customers, while contributing to ustainable agency growth.

Qualifications & Experience

• Diploma in Insurance, Marketing, Business, Communications, or a related field.
• Minimum of two (2) years' experience in sales; prior experience in insurance will be an added advantage.
• Demonstrated passion for sales and customer engagement.
• High level of integrity, professionalism, and self-discipline.
• Proficiency in Microsoft Office and basic digital tools.
• Excellent verbal and written communication skills.
• Compensation
• Commission: Performance-based commission linked to successful conversions, with competitive commissions, rewards, and sales incentives.

Qualifications & Key Skills:

• Actively market and promote the Company's insurance products and services to clients.
• Prospect, engage, and onboard customers through both digital and physical channels.
• Advise clients on suitable insurance covers based on their needs and risk profiles.
• Follow up on leads, policy renewals, and premium payments.
• Provide excellent customer service and effective after-sales support.
• Uphold high standards of ethics, professionalism, and regulatory compliance.
• Attend all mandatory Company meetings, including daily, weekly, monthly, and quarterly performance and strategy sessions, and participate in training programs, performance reviews, and engagement initiatives.
• Prepare and submit accurate daily, weekly, and monthly performance reports.

Key Performance Indicators (KPIs)

• Number of policies sold and premiums generated.
• Customer acquisition and retention rates.
• Renewal conversion rates.
• Compliance with reporting and regulatory requirements.
• Customer satisfaction and service quality.