Integrations Support Specialist, Enterprise Systems at KCB Bank Kenya

KEY RESPONSIBILITIES:

• Work with the technology integration teams to provide exceptional integration support.
• Develop and maintain processes and procedures for the support and maintenance of the bank's integration components. Develop and maintain the bank's technical documentation and procedures for integration support.
• Collaborate with the bank's technology and operations teams, development teams, architecture team, and channel support to ensure the smooth and efficient exchange of data between systems.
• Ensure all integration components follow relevant regulations and standards, including cybersecurity and data privacy requirements.
• Manage vendor relationships for integration components, negotiating service agreements and ensuring vendor performance meets the bank's expectations. 
• Conduct regular preventive maintenance checks and routine health checks on integration components and Implement observability of the integration landscape putting in place a mechanism to proactively identify and escalate exceptions.
• Develop and implement plans to upgrade and modernize the bank's integration infrastructure, including the transition to an enterprise-grade design with practices built in to ensure operational efficiency.
• Work collaboratively with other support teams to troubleshoot integration platforms, server performance issues and tune the environment based on findings to achieve desired outcomes.

POSITION QUALIFICATION REQUIREMENTS

Particulars    Detail    Specific Field or Qualification

Education

•  Bachelor’s Degree IT/Computer Science or Technical related    RQ

Professional Qualifications    

• Any Middleware/integration training/certification    RQ     
• Master’s Degree    Technical or Business Related    AA     

Experience

Total Minimum No of Years’ Experience Required  

•  3 Years