Interior Designer at Twyford Tile

JOB PURPOSE

• The Interior Designer will own and support the MICASSO design consultation experience, helping customers confidently visualize, coordinate, and select complete design solutions for their spaces.
• The role will go beyond recommending individual tiles by helping customers understand how different MICASSO products can work together across floors, walls, bathrooms, kitchens, living areas, indoor/outdoor spaces, and other applications.
• The Interior Designer will combine design expertise, customer consultation, product knowledge, visualization, and commercial awareness to transform customer ideas and requirements into practical, aesthetically cohesive, and commercially appropriate MICASSO space solutions.

The ultimate objective is to move customers from:

ONE PRODUCT → COORDINATED PRODUCTS → COMPLETE MICASSO SPACE SOLUTION

KEY RESPONSIBILITIES

CUSTOMER DESIGN CONSULTATION

• Conduct professional design consultations with MICASSO customers.
• Understand customer preferences, lifestyle, budget, space requirements, and desired aesthetic.
• Guide customers in selecting products that work together rather than recommending individual products in isolation.
• Translate customer ideas, reference images, floor plans, and inspiration into practical design solutions.
• Explain design recommendations clearly and confidently to customers.
• Help customers make informed decisions by presenting suitable alternatives where necessary.
• Support customers from initial concept through to final product selection.

PRODUCT COORDINATION & COMPLETE SPACE SOLUTIONS

• Develop coordinated product recommendations for complete spaces.
• Combine MICASSO tiles with complementary products and finishes where applicable.
• Recommend suitable combinations for:
• Floors and walls
• Feature walls
• Bathrooms
• Kitchens
• Living spaces
• Bedrooms
• Indoor/outdoor transitions
• Commercial spaces
• Sanitaryware and complementary finishes
• Identify opportunities for relevant cross-selling and complementary product recommendations.
• Ensure recommendations consider aesthetics, functionality, availability, customer budget, and intended application.

SPACE PLANNING

• Review customer floor plans, measurements, photographs, and reference images.
• Understand room proportions, circulation, lighting, doors, windows, and intended use.
• Recommend appropriate tile sizes, layouts, patterns, and material combinations.
• Advise customers on how different design choices can influence the perceived size, proportion, atmosphere, and functionality of a space.
• Develop practical design solutions for residential and commercial spaces.
• Consider installation practicality when developing proposed layouts.

MOOD BOARDS & DESIGN CONCEPTS

• Prepare customer-specific mood boards and design concepts.
• Develop:
• Colour palettes
• Material combinations
• Tile pairings
• Style directions
• Product selections
• Finish combinations
• Translate technical design concepts into visual presentations that customers can easily understand.
• Maintain a library of reusable inspiration concepts for common customer needs and spaces.

DESIGN VISUALIZATION

• Help customers visualize MICASSO products within their actual spaces.
• Prepare sketches, digital concepts, mood boards, and basic 3D visualizations where appropriate.
• Use customer floor plans, photographs, measurements, and reference images to demonstrate possible finished outcomes.
• Develop before-and-after concepts and visual presentations for selected projects.
• Ensure all visualizations are practical and based on available MICASSO products.

LIFESTYLE-LED DESIGN

Understand how the customer intends to use a space before making product recommendations.

Consider requirements such as:

• Family living
• Entertaining
• Relaxation
• Hospitality
• Rental properties
• Luxury residential spaces
• Commercial spaces
• High-traffic environments
• Children's spaces
• Indoor/outdoor living

Ensure recommendations balance:

AESTHETICS + FUNCTIONALITY + LIFESTYLE + BUDGET

SALES SUPPORT & COMMERCIAL CONTRIBUTION

• Work closely with Sales Consultants during customer consultations and product selection.
• Join customer consultations where deeper design expertise is required.
• Help Sales Consultants resolve customer uncertainty regarding product selection.
• Recommend commercially appropriate solutions based on:
• Customer budget
• Available MICASSO products
• Project requirements
• Design suitability
• Potential order value
• Support customers toward a clear final product selection.
• Identify opportunities to increase the customer's basket through relevant complementary products.
• Support the sales team by providing clear product and design recommendations.

The Interior Designer is not primarily a salesperson, but their design expertise should help customers become more confident in making purchasing decisions.

DESIGN CONSULTATION PROGRAMME

• Support the development and implementation of MICASSO Tile Plaza's professional Design Consultation Service.
• Conduct scheduled design consultation sessions.
• Prepare for consultations by reviewing customer information, floor plans, photographs, and requirements.
• Maintain consultation appointments and records.
• Document design recommendations made to customers.
• Provide recommendations to Sales Consultants for quotation and follow-up.
• Participate in customer workshops, special consultation days, design events, and showroom activities.

CUSTOMER FOLLOW-UP

• Maintain accurate records of customer consultations.
• Record products, concepts, and combinations recommended during consultations.
• Share recommendations with Sales Consultants for quotation and follow-up.
• Support follow-up consultations where customers require additional design clarification.
• Track selected projects through to final product selection where possible.
• Document successful customer projects for portfolio and marketing purposes.

SHOWROOM INSPIRATION & CUSTOMER EXPERIENCE

• Continuously identify opportunities to make MICASSO Tile Plaza more inspirational and customer-focused.
• Recommend and develop:
• Room-set concepts
• Tile combinations
• Lifestyle installations
• Product pairings
• Display stories
• Colour stories
• Seasonal design concepts
• Work closely with Marketing and Plaza teams to improve product presentation.
• Ensure showroom displays demonstrate how customers can use MICASSO products in complete spaces rather than simply displaying individual tiles.
• Contribute to creating an engaging and inspirational customer experience.

MICASSO PRODUCT EXPERTISE

Develop strong knowledge of the MICASSO product portfolio, including:

• Product ranges
• Sizes
• Finishes
• Textures
• Technologies
• Design inspirations
• Applications
• Complementary products
• Product performance and suitability
• Understand differences between product technologies and recommend appropriate products according to customer requirements.
• Stay informed about newly launched MICASSO products.
• Incorporate new products into customer recommendations, concepts, and showroom displays.

DESIGN & MARKET TREND INTELLIGENCE

• Keep up to date with interior design, architectural, and lifestyle trends.
• Monitor developments in:
• Colours
• Materials
• Textures
• Wood-look surfaces
• Stone and marble looks
• Large-format surfaces
• Bathroom design
• Kitchen design
• Residential design
• Commercial design
• Translate relevant trends into practical MICASSO product recommendations.
• Share useful design insights with Sales and Marketing teams.

CONTENT & MARKETING SUPPORT

Provide professional design expertise to support MICASSO marketing initiatives.

Contribute ideas and content for:

• Design tips
• Product pairing content
• Room inspiration
• Educational videos
• Product demonstrations
• Trend content
• Customer design guides
• Social media content
• Showroom events and workshops

Support Marketing in ensuring that design-related communication is professional, credible, visually appealing, and relevant to customers.

PROJECT PORTFOLIO

• Maintain a portfolio of completed customer concepts and projects.
• Document:
• Before/after concepts
• Mood boards
• Customer spaces
• Product combinations
• Visualizations
• Completed installations where available
• Identify strong customer projects that may be developed into MICASSO case studies or marketing content, subject to appropriate customer approval.

QUALIFICATIONS & EXPERIENCE

Education

• Bachelor's Degree or Diploma in Interior Design, Interior Architecture, Spatial Design, Architecture, or a related discipline.
• Formal training in architectural/interior visualization is an added advantage.

Experience

• Minimum 3–5 years of practical interior design experience.
• Experience in a customer-facing design environment is highly preferred.
• Experience in residential interior design is strongly preferred.
• Experience working with tiles, surfaces, kitchens, bathrooms, furniture, sanitaryware, finishes, or building materials is an added advantage.
• Experience conducting direct customer design consultations.
• Demonstrable experience creating mood boards, material combinations, space concepts, and visualizations.
• Experience supporting retail or showroom customers is highly desirable.