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  • Posted: May 2, 2024
    Deadline: May 3, 2024
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  • Equip Africa Institute (Formerly Known as Institute of Capacity Building (ICB)) was established by Mount Kenya University (MKU) to specifically address the increasing gaps between the academia and the actual human resource skill sets, competencies and expertise required to move organizations and companies to the next level. Equip Africa Institute strongly believes that quality and executive training provides working professionals with innovative potential to positively transform their lives, their businesses and their communities. The Institute strives to deliver exceptional and high impact learning experience to produce citizens with outstanding competencies, expertise and skills to fairly compete in the global economy. The role of Universities has been to produce graduates with a knowledge, which has largely proved inadequate in the current entrepreneurial and job market trends. Equip Africa Institute offers Short Executive Courses that are specially designed and developed to add direct value to companies and organizations in terms of relevance and applicability to the market. The institute has already trained several corporations in areas such as: 1. Executive Strategy for Results 2. Essentials of High Impact Personal Leadership 4. Negotiating & Influencing Skills for Business Managers 4. Etiquette & Presentation Skills 5. Customer Care 6. Leading & Managing Change. 7. Managing For Results 8. Cyber Security 10. Management Skills for PA's and Executive Administrators
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    Intern – Customer Care (1)

    REF: EAI/REC/HRO/0424-007

    Qualification: Bachelors/Diploma in Human Resource Management, Business Management /Administration, Public Administration,

    Experience: 1 – 3years

    Responsibilities and duties;

    • Front office customer service
    • Ensures and provides quality service to both internal and external customers.
    • Follow-up with potential clients and partners, inquiries, walk-ins etc.
    • Telemarketing
    • Publicize the Institute’s activities and events to students and staff.
    • Conduct customer surveys and report on the customer satisfaction feedback.
    • Engage in Digital Marketing, Social media Marketing, Public relations.
    • Researching and analyzing market trends and competitors.
    • Updating databases (client details, partner details etc.)
    • Prepares customer service summary reports.
    • Any other duty as will be assigned from to you by your immediate supervisor/ Management.

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    Method of Application

    Qualified candidates should submit an application letter clearly stating the position applied for and a detailed CV with three references (Referees’ contacts should have updated email addresses and phone numbers) and valid practicing licenses, where applicable. This should be sent to careers@eac.ac.ke to be received on or before Friday 3rd May 2024 (Latest 5.00 pm East African Time), addressed to;

    Human Resource Officer,
    Equip Africa Institute,
    P.O Box 342 – 01000,
    Thika.

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